Shipping Companies

Cyprus

G.A.P. Vassilopoulos Group

Business Administration

Customer Service / Support

G.A.P. Vassilopoulos Group&nbsp;is currently seeking to recruit a Customer Service Supervisor to be based in our Head Offices in&nbsp;Nicosia, Cyprus.&nbsp;We are currently seeking to recruit, on a full-time basis, a professional and dynamic individual for the position of Customer Service Supervisor for Western Union, to be based in Nicosia, Cyprus.&nbsp;Main Duties &amp; Responsibilities:<ul><li>Coordinating the day-to-day activities of customer service operations</li><li>Monitoring employee productivity based on the KPI’s of the company</li><li>Training staff in areas of customer service and company policies</li><li>Providing constructive feedback and coaching to team members</li><li>Organizing work schedule</li><li>Reporting to senior management</li></ul>Qualifications &amp; Requirements:<ul><li>High School Certificate</li><li>Bachelor’s Degree will be considered an advantage</li><li>2+ years of work experience in customer service will be beneficial</li><li>Ability to work effectively in a team environment</li><li>Ability to work well under pressure</li><li>Excellent written and verbal communication skills</li><li>Fluent in Greek and English (Dutch and German will be considered an advantage)</li><li>Excellent computer skills (Microsoft Office (Excel / Word)</li></ul>What We Offer:<ul><li>Competitive Remuneration Package based on experience and qualifications</li><li>Provident Fund after the first 6 months</li><li>Participate in the Loyalty Discount Scheme Program</li><li>Friendly working environment</li><li>Training &amp; Development Opportunities</li><li>Fast paced work environment filled with exciting challenges</li></ul>Applications:Interested applicants should forward their CV’s at&nbsp;<a href="mailto:careers@gapgroup.com?subject=GAP-CSS-25">careers@gapgroup.com</a>&nbsp;quoting the reference number: GAP-CSS-25 All applications will be treated in strict confidence.

Customer Service Supervisor (Western Union)

Customer Service Supervisor (Western Union)

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