Tourism - Hotels

Cyprus

ARARAT The Signature Collection

Customer Service / Support

Massage & Spa Therapists

Job Title: Wellness &amp; SPA ReceptionistDepartment: Wellness / Health &amp; Fitness / Spa Reports To: Wellness &amp; Recreation Manager Location: Ararat Grand ResidencesJob Type: Full-timeJob Summary:The Wellness &amp; SPA Receptionist is the first point of contact for Wellness &amp; SPA guests and plays a vital role in creating a welcoming, relaxing, and professional environment. This position is responsible for greeting clients, guiding guests in appointment’s choice, handling transactions, and supporting Wellness &amp; SPA operations to ensure the highest level of guest satisfaction.Key Responsibilities:<ul><li>Warmly greet all guests upon arrival and departure in a professional and courteous manner.</li><li>Answer phone calls, emails, and in-person inquiries regarding Wellness &amp; SPA services, pricing, and availability.</li><li>Guide guests towards the best choice according to expressed need/goal.</li><li>Schedule, modify, and confirm appointments using spa booking software.</li><li>Process payments, issue receipts, and maintain accurate records of all transactions.</li><li>Coordinate with Wellness &amp; SPA team members to ensure smooth service delivery.</li><li>Handle guest concerns or complaints promptly and escalate issues to the Wellness Manager when necessary.</li><li>Promote retail products</li><li>Create a monthly Professional and Retail products inventory report.</li><li>Prepare a weekly and monthly KPI / Executive wellness reports and statistics.</li><li>Uphold the Wellness &amp; SPA hygiene, safety, and confidentiality standards at all times.</li></ul>Qualifications:<ul><li>High school diploma or equivalent required.</li><li>Previous experience in a receptionist, front desk, or customer service role (spa, salon, or hospitality preferred).</li><li>Proficiency in appointment scheduling software is a plus.</li><li>Excellent communication, interpersonal, and multitasking skills.</li><li>Strong attention to detail and a professional appearance.</li><li>Ability to remain calm and friendly under pressure.</li><li>Flexible availability, including weekends and holidays.</li></ul>Preferred Qualifications:<ul><li>Experience working in a luxury or wellness-focused environment.</li><li>Fluent in English and multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Fast-paced, customer-facing environment.</li><li>May involve standing for extended periods.</li><li>Uniform or dress code compliance required.</li></ul>Benefits:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; An attractive remuneration package based on qualifications and experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13th salary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Career Progression Opportunities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comprehensive staff training and induction programs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High profile hospitality company equal to 5* Luxury Hotels·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Group-wide professional development opportunities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free daily mealsAll applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to hr@ararat.com.cy.Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.Don’t wait for your next career opportunity! We have created it for you!

Wellness & SPA Receptionist

Wellness & SPA Receptionist

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