Do you have hands-on experience working with payment gateways, transaction processing, or PSP / acquiring integrations in live production environments?
We are looking for a Payment (Gateway) Operations Manager who will take internal operational ownership of payment integrations and partner coordination, working closely with gateway providers, acquirers, and internal teams.
In this role, you will help ensure payment integrations run reliably in production, support new integrations, help resolve live payment issues, and contribute to payment performance and routing optimization across our payment ecosystem.
This role is operationally focused and involves hands-on interaction with live payment traffic, not only project or integration coordination.
Responsibilities
Manage the operational lifecycle of integrations with PSPs, gateways, and acquirers (from onboarding through go-live and production support)
Coordinate MID setup with acquirers and ensure correct merchant and routing configuration
Support cashier configuration, routing logic, and transaction rule setup together with gateway and acquiring partners
Act as primary operational point of contact for payment partners and merchants
Support live payment monitoring, decline analysis, and production incident coordination
Identify operational blockers and coordinate resolution across internal teams and partners
Support operational readiness across integrations
Support onboarding of new PSPs, acquirers, and APM providers
Support merchants during technical onboarding and payment setup
Maintain documentation of integrations, onboarding flows, and partner configurations
Support optimization of payment routing and approval performance
Background & Experience
3+ years experience in payment operations, gateway operations, PSP, or acquiring environments
Strong understanding of payment lifecycle (authorization, capture, settlement, refunds, chargebacks)
Experience working with MIDs, merchant onboarding, and payment integrations
Hands-on experience supporting live payment environments
Experience working with acquirers and gateway providers in production environments
Ability to analyze payment declines and coordinate resolution with partners
Technical understanding of APIs, payment integrations, and transaction flows
Strong communication and stakeholder coordination skills
Experience supporting multi-market or multi-currency payment environments is a plus
Company Package:
Salary depends on experience
Flexible working hours.
Short Fridays to kick-start your weekend early.
1 remote work day per week for better work-life balance.
Weekly complimentary lunch.
Birthday perk: Take a half-day off to celebrate your special day.
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