The Security Officer monitors all activities on the Casino premises to ensure the safety and security of customers, staff and company property and for providing effective support to all departments.
PRIMARY RESPONSIBILITIES:
Maintains an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situation
Effectively manages and maintains own quality of work performance conduct and attitude, completing all tasks as directed
Contributes to the effective functioning of the Team and the Department
Uses cultural awareness and understanding, whilst maintaining effective standards of written and verbal communication with staff and customers in the workplace
Operates basic security equipment, to support and complete any operational needs
Ensures a safe and secure environment for staff and customers by performing patrols and static security functions at assigned posts and areas and assisting other Departments in this function
Takes appropriate action to prevent loss or damage to the property and responds to all emergencies and alarms as requested and directed
Monitors the access/exit of persons from premises when assigned and provides support to others in this function when directed
Monitors and manages crowd levels within the work environment
Effectively participates in the emergency management plan and responds on potential safety hazards including fire alarms, emergency situations and site evacuation
Maintains and applies skills to deal with conflict situations that occur within the work environment in an appropriate manner and as per the company’s and department’s standard operating procedures
Escorts and/or carries valuables as assigned or directed. Valuables may include the transportation of construction equipment and other related products
Supports visits of VIPs by escorting, performing baggage control, providing logistics support and security oversight
Performs all duties as directed by the Supervisor, Security or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department
KEY PERFORMANCE INDICATORS:
Cultural Understanding
Demonstrated knowledge of the security role
Demonstrated intimate knowledge of associated buildings and property
Demonstrated teamwork
Demonstrated ability to stay in assigned work area
Demonstrated ability to ensure start, finish & break times are adhered to
Demonstrated appropriate problem-solving skills to linguistic differences
Education & Experience
Experience in Customer Service and/or Security Officer duties
Demonstrated teamwork
Fluency in Greek and English, other languages are an advantage
Security qualifications will be considered as an advantage
Skills / Competencies
High commitment to delivering customer service
Encourages team spirit
Communicates clearly and effectively
Displays a high level of integrity
Maintains discretion
Self-motivation towards personal performance and career development
Maintains professional image and preventive attitude towards any hazardous actions
PERSONAL COMPETENCIES:
Ability to work shifts in a 24/7 operation and stand for long periods of time
Motivated to adapt to a dynamic, fast paced and crowded environment
Is trustworthy, well presented, outgoing and self-motivated
Demonstrates a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
Presents a high commitment to improving customer service
At Freedom24, security is not only about protection, but also about creating a safe, calm, and welcoming corporate environment for employees, clients, and visitors. As a Loss Prevention Specialist based in our Limassol office, you will be a visible representative of the company,
