We are seeking an enthusiastic and customer-oriented individual to join our team as Customer Contact Centre Agent. In this role, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, and digital communication channels. You will handle inquiries, resolve issues efficiently, and ensure that every customer interaction reflects our company’s values of professionalism, care, and reliability.
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application the latest by Monday, 31 August 2026. On the job training will be provided.
Main Duties and Responsibilities:
Respond to customers’ queries with the aim of a first-time resolution and within the agreed response time
Perform ticketing and reservation transactions and other related duties
Manage and resolve customer complaints
Follow up customer calls where necessary
Route calls to an appropriate resource
Ensure the best customer service experience is given to all customers
Promote the products and services of the airline
Handle customers across different platforms, including Telephony, Social Media, Website and Email
Achieve set KPIs whilst maintaining excellent quality
Upsell products and services to customers
Place outbound calls to customers to promote new products and services
Ensure call records are properly stored and organized in a call centre database
Oversee the timely management of outgoing calls
Qualifications:
A minimum of 1 year of experience in either the Aviation Industry, Call Centre or other Customer Service-related field will be considered an advantage
College / University degree will be considered an advantage
Airline reservation system or any GDS knowledge will be considered an advantage
Very good verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
Excellent customer service skills
Computer skills
Strong team working ability
Willingness and flexibility to work on a shift basis
EU citizenship is a must
Benefits:
Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
How to Apply
To apply:
Through our websitewww.cyprusairways.com with reference number CY15338-Customer Contact Centre Agent.
Only short-listed candidates will be invited for an interview.
Job Categories
Customer Service / Support
Posted: 22 Jul 2026Expires: 20 Aug 2026Ref. No. 6996769
About Company
Cyprus Airways
Cyprus Airways is based in Larnaca, Cyprus and operates from Larnaca International Airport.
The company's mission is to build a strong and reliable airline, offering safe and enjoyable flights to and from Cyprus.
The company’s long term goal is to contribute in the increase of tourism in Cyprus, while at the same time broadening the horizon for local travelers.
