Job Overview
Receptionist B will handle guest arrivals and departures and ensure the smooth operation of the reception desk during assigned shifts. He/she will deliver excellent guest service and support Receptionist A and Head Receptionist in maintaining operational standards.
Main Responsibilities & Duties
· Welcome and greet guests in a professional and friendly manner.
· Handle check-in and check-out procedures efficiently.
· Maintain organized and clean workstation.
· Execute daily Front Office procedures according to Resort standards.
· Respond promptly to guest requests and communicate effectively with other departments.
· Assist with special guest requests and room preparations.
· Handle guest concerns and report complex matters to senior staff.
· Provide accurate information about Resort facilities and local attractions.
· Review guest accounts during check-out.
· Promote Resort facilities and apply upselling techniques.
· Inform Housekeeping regarding early arrivals and late departures.
· Always follow safety and operational procedures.
Qualifications & Experience
· Must speak and write Greek and English very well. Russian will be considered an advantage.
· Minimum 2–3 years’ experience in Hospitality industry.
· Experience in a Front Office position in a 4- or 5-Star Hotel/Resort will be considered an advantage.
· Familiarity with hotel reservation systems.
· Knowledge of online travel platforms (Booking, TripAdvisor, etc.).
· EU passport holders are essential.
Personal Characteristics
· Pleasant and friendly personality, fair, honest reliable and polite.
· Ability to multitask, work in a fast-paced environment.
· Very good communication skills.
· Working quickly without compromising quality
· Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment.
Remuneration package
· Competitive salary according to skills and experience.
· Strong collaborative and professional development environment
· 2 meals per day.
If this sounds like you, please forward your CV to hr@straphael.com
All applications will be treated with strict confidence. CVs and personal data will keep secured and will only be stored for current or future employment purposes.
With the end of the tourist season there is possibility for permanent employment
Only applicants that meet the above criteria will be considered and contacted.
We care for our people, and we want them to Radiate Kindness
Interested candidates are kindly requested to send their CV to the HR Manager at hr@straphael.com.
Change is inevitable if we want to move forward. This the dominant spirit here at St Raphael Resort & Marina. This the way we act, behave and lead us every day to be a better version of ourselves, for our guests, for our resort, for our community. Here at St Raphael Resort and Marina we want to entice our guests to return again and again to the place where they have experienced beautiful moments created by kind people . The ingredients of our success are based on pillars such as mutual respect among our team members, professionalism, continuous training and development, our commitment to the organization but also our enthusiasm to work at St Raphael Resort & Marina, a place which is our second family and through kindness we believe we can achieve the impossible.
Radiating Kindness is not just a slogan for us. Is a way of thinking, a way of acting and the way we are going to welcome you to our big family.
