Job Description

The Opportunity

The F2F Business Performance & Operations Manager is responsible for driving operational excellence, business performance management, strategic project delivery and risk governance across MetLife Cyprus' Face-to-Face Distribution channel. The role serves as a key business partner to the Head of F2F Cyprus, ensuring that sales teams are supported by efficient processes, robust reporting, effective systems and data-driven decision making that contribute to sustainable growth, customer-centricity and the achievement of MetLife's business objectives.

This is an exciting opportunity to play a pivotal role in shaping the future of the F2F business by leading transformation initiatives, influencing strategic decisions and delivering solutions that directly enhance sales productivity, operational efficiency and customer outcomes.

Key Responsibilities

• Drive operational excellence through business transformation, process optimisation and sales system enhancements.
• Deliver insightful performance reporting, business analytics and executive-level management information to support strategic decisions.
• Own the F2F department's risk management framework, governance processes and business continuity activities.
• Partner with local and regional stakeholders to execute strategic initiatives, monitor performance and ensure alignment with business objectives.
• Lead the successful delivery of projects and change initiatives that enhance sales effectiveness, operational efficiency and customer outcomes.

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Engineering, Information Systems, or a related field.
• Minimum 5 years of experience in business analytics, sales operations, business performance management, project management, or a similar business support function.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Microsoft 365, with the ability to analyse complex datasets and develop executive-level reports and presentations.
• Demonstrated ability to lead cross-functional projects, manage competing priorities, and translate business requirements into practical solutions and measurable outcomes.
• AI-fluent professional with the ability to leverage AI-powered tools and technologies to enhance productivity, reporting, analysis, decision-making, and business processes.

Preferred Qualifications

• Professional certification in Project Management, Business Analysis, Risk Management, or a related discipline.
• Experience within the insurance, financial services, or sales distribution industry.
• Experience with Power BI, Power Query, VBA, dashboard development, reporting automation, or business intelligence tools.
• Experience managing system enhancement initiatives and business transformation projects.

Pay Transparency

The expected salary range for this position is €38,800 - €46,000 per year. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms. 

How to Apply

Apply through the following link: https://www.metlifecareers.com/su/a33c1d44a7539941

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MetLife