Job Description

Main Duties and Responsibilities
• Building, developing, and maintaining strong professional relationships with clients and partners via phone, email, and social networks
• Converting leads into active trading clients through effective communication and follow-up
• Supporting clients throughout the onboarding process, including account opening, verification, and platform setup
• Helping clients understand the Company’s products, services, and ongoing promotions
• Promoting the Company’s products and services in order to achieve monthly targets and KPIs
• Maintaining a high level of contact with both new and existing clients to ensure strong engagement and retention
• Providing assistance with platform navigation, trading-related queries, and general account support
• Researching, initiating, and developing relationships with Introducing Brokers (IBs), affiliates, and partner networks
• Providing training and guidance to partners on Company products, trading platforms, and systems (including webinars)
• Informing clients and partners about new products, promotions, and company updates
• Providing live support to clients and ensuring timely resolution of queries
• Liaising with relevant departments to resolve client issues and escalate complaints when necessary
• Following up consistently on client and partner requests to ensure high service quality
• Identifying new business development opportunities to support company growth
• Continuously improving conversion rates, client activity, and overall performance
• Taking initiative to support improvements within the Sales and Business Development processes

 

Key Attributes
• Fluency in English, additional language will considered an advantage
• Previous experience with Introducing Brokers (IBs) or affiliates in the CFD industry is considered an advantage
• Proven experience in converting potential clients to depositors
• Proven experience of at least one years in the sales industry
• Self-motivated, willingness to drive client relationships independently
• Ability to work under pressure
• Leadership skills and able to perform as a team player
• Knowledge of KPIs and marketing techniques for event management
• Creative, innovative, and always thinking outside the box approach

What we offer
• An attractive remuneration package depending on your qualifications and experience
• 22 days annual leave
• Opportunities for professional growth
• A friendly atmosphere and to work with a professional team
• Full health care after the end of your probationary period
• Participation in the employee’s provident fund scheme upon completion of your probationary period

If interested please send your CV to careers@tiomarkets.com

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@tiomarkets.com.

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About Company

T.I.O. Group Holdings Ltd

TIOmarkets is a Forex and CFD broker with registered entities in the UK and Saint Vincent and the Grenadines. We are a fast growing and ambitious company that provides access to global financial markets through our online trading platform.