Job Description

Key Responsibilities

• Client Relationship Management: Act as the primary point of contact for assigned accounts, maintaining consistent communication and building strong, long-term relationships.
• Daily Client Operations: Proactively contact clients, issue routine reminders, handle day-to-day inquiries, and ensure seamless operational communication.
• Agreement & Contract Renewals: Oversee the lifecycle of client agreements, handling timely renewals, updates, and setup modifications in coordination with billing.
• Cross-Department Collaboration: Work closely with internal teams (Technical Support, Product, and Finance) to resolve client inquiries efficiently.
• Account Retention & Growth: Gather ongoing client feedback to ensure high retention rates, while identifying opportunities to offer platform enhancements or additional services.

Requirements

• Language Skills: Native or fluent in English (written and spoken) — any other language is going to be considered as advantage.
• Experience: Proven track record in an Account Management, Customer Success, or Client Relationship role (experience in FinTech, FX/CFD brokerage, or SaaS is highly advantageous).
• Communication: Exceptional interpersonal and organizational skills, with a strong proactive mindset.

What We Offer

• Competitive salary package reflecting experience and skills.

How to Apply

You can reach us directly at hr@primexm.com.

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PrimeXM