Job Description

Join Primetel Team

Be part of a growing organization where you will have the opportunity to make a real impact.

Join our Service Delivery Operations Team

Our Service Delivery Operations team serves as the backbone of our front-line operations, ensuring seamless management of various internal processes from the initial application stage to customer onboarding and any post-sale support interactions, especially those related to technical faults.
 

Location: This is an on-site, full time position based at our headquarters in Nicosia or Limassol.

What will your job look like?

• Schedule installation appointments and prepare necessary documentation
   
• Manage technical issues by monitoring and addressing faults reported through tickets
• Communicate with customers to resolve fault-related issues and offer alternative solutions during service interruptions
• Ensure line quality after a service installation
• Coordinate with external partners for network related issues
• Maintain and update databases as needed
• Follow up on maintenance activities affecting our customers' services
• Support the Field Engineers team
• Facilitate effective communication across different departments

All you need is…

• University Degree in Computer Science or in a related field is preferred
• Previous relevant experience would be an advantage
• Customer orientation and attention to detail/accuracy
• Ability to work on own initiative
• Fluency in Greek and English (written & spoken)

What we offer:

• Attractive remuneration package 💰
• 13th-month salary 🎉
• Provident fund 🏦
• Free home internet service 💻
• Free mobile service (unlimited data, voice and SMS) 📱
• 60 work-from-home days per year 🏡
• Paid time off for vacations 🏝️
• A day off on your birthday 🥳
• Paid sick leave - we hope you won't need it 🤒
• Employee perks and discounts 🎁
• Continuous learning opportunities (you'll never stop learning new things!) 📚
• Equal opportunities for career advancement within the company ⏫

Apply for this role

About #Primetel:
We are a leading telecommunications provider in Cyprus, offering a comprehensive range of communication solutions to personal, business, and wholesale customers.

 

#PrimetelTeam:
Our team consists of more than 300 employees, working together not only to meet but exceed the expectations of over 200,000 subscribers who trust us for their mobile, internet, television services, and more. At Primetel, we learn and grow together at the speed of technology. We are committed to delivering an exceptional customer experience at all levels, no matter what position we work in. Our passion and devotion in what we do are the most important ingredients for our success.

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PRIMETEL PLC