Job Description

As a Back Office & Customer Support Officer, you will play an important role in supporting clients and ensuring the smooth day-to-day operation of client accounts. You will work closely with internal teams to respond to client enquiries, assist with account-related processes, and maintain accurate records in line with company procedures and regulatory requirements.

Key Responsibilities

• Respond to client enquiries by email and chat, providing timely and professional support.

• Assist with account opening, client verification, and KYC procedures.

• Support clients with deposits, withdrawals, and other account-related requests.

• Maintain accurate client records and ensure CRM information is kept up to date.

• Liaise with internal departments to investigate and resolve client issues.

• Monitor account-related requests and follow up with the relevant teams to support timely resolution.

• Provide clear information to clients about account processes and required documentation.

• Handle client information responsibly and in accordance with company procedures.

• Follow internal policies, operational procedures, and applicable regulatory requirements.

What We're Looking For

• Previous experience in Customer Support or Back Office operations. Experience in Forex, CFDs, or financial services will be considered an advantage.

• Good understanding of KYC requirements and client onboarding procedures.

• Excellent written and spoken English.

• Strong communication and customer service skills.

• Good organisational skills, with the ability to manage multiple requests and priorities.

• Strong computer skills and experience using CRM systems or similar software.

• A client-focused approach and strong attention to detail.

• Ability to work collaboratively with colleagues across different departments.

• A reliable and proactive approach to resolving client queries and account-related issues.

Working Hours & Location

• Monday to Friday, possibly on shifts scheduled between 8am and midnight

• The role is based in Nicosia, Cyprus.

Company Benefits

• A competitive compensation package, including benefits.

• Full-time position.

• Full training provided.

• 22 days of annual leave.

• 13th salary.

• Provident Fund.

• Opportunities for vertical and horizontal career advancement.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at regis.m@wgmservices.com.

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About Company

WGM Services Ltd.