eCREDO Ltd is a European Electronic Money Institution (EMI) providing digital financial services across Europe. We are looking for a Back Office and Customer Support Officer to support our daily operations, assist clients with account-related matters, coordinate payment-related requests, and contribute to the smooth delivery of our services.
Responsibilities
· Monitor and facilitate client onboarding procedures
· Provide comprehensive client account management and support
· Liaise with external service providers and internal teams.
· Monitor clients’ account transactions (SEPA/SWIFT Transactions) ensuring timely execution and proper reconciliation.
· Manage & Monitor card back-office operations, including transaction processing, potential fraud, settlements, and scheme-related activities.
· Reconcile client accounts, safeguarding accounts, and settlement accounts on a daily basis.
· Coordinate with internal team members for payments related matters
· Update internal policies and procedures
· Understand client needs and recommend suitable products or services.
· Recommend certain plans based on customer needs
· Gathering and documenting customer information and reactions to services
· Respond to client queries, concerns, and requests.
· Inform existing clients about new products, services, or updates.
Qualifications & Skills
· Degree in Business Administration, Finance, Economics, or a related field.
· Previous experience in a back-office, client support, payments, or operations role, preferably within a financial institution, EMI, or fintech environment.
· Familiarity with SEPA, SWIFT, and card payment flows.
· Experience with card operations, fraud monitoring, and reconciliations will be considered an advantage.
· Strong attention to detail and ability to handle high transaction volumes.
· Excellent communication skills in English and Greek.
· Ability to work under pressure and meet deadlines.
Application Process
If you are interested in joining a growing payments institution, please send your CV to hr@ecredo.com.
All applications will be treated with strict confidentiality and used solely for recruitment purposes. Only shortlisted candidates will be contacted.
