Job Description

VACANCY NOTICE 

Business Processes Analyst

 

CTC-ARI Airports Ltd, part of the ARI group, the Company managing the Travel Retail & Duty-Free shop operations at both Larnaka and Pafos International Airports, invites applications for the recruitment of a Business Processes Analyst, based at Larnaka International Airport. 

 

Role

Documentation, analysis and optimization of the organization’s business and operational processes. As a member of the MIS & Processes Team, the Analyst focuses on understanding existing workflows, uncovering inefficiencies and bottlenecks, and recommending improvements that enhance efficiency, productivity, and overall organizational performance.

 

Key Responsibilities

·         Process Mapping and Documentation

-          Understand, document and map current business processes, including inputs, outputs, dependencies and key activities

-          Develop clear process flow diagrams and visual presentations to illustrate workflows and highlight opportunities for improvement

-          Create and maintain a centralised knowledge base containing all the key business processes across the organisation

-          Participate in the design, modification and introduction of new or updated business processes

·         Data Collection and Analysis

Collect and analyse process performance data and key performance indicators (KPIs) to measure effectiveness, quantify improvements, and track progress over time.

·         Recommendations and Solutions

-          Provide actionable recommendations to improve processes, reduce costs and enhance productivity based on analysis and industry’s best practices.

-          Work closely with cross-functional teams to implement process changes and monitor their impact and effectiveness.

·         GDPR and Risk Register

-          Support the maintenance of GDPR compliance and contribute to the ongoing management and updating of the organization’s Risk Register.

 

Person Specification – Requirements of the Role

·         University degree in Business-related subjects, Operations Management or a relevant field

·         Two (2) years of experience in a similar role

·         Strong business acumen with the ability to understand organizational objectives and priorities

·         Master’s degree and/or knowledge of BI tools (e.g. Power BI) will be considered an advantage

·         Strong analytical and problem-solving skills, using data to drive process improvements

·         Excellent communication and interpersonal skills enabling effective cross-functional collaboration, in Greek and English

·         Excellent proficiency in Microsoft applications, including Excel, Word and PowerPoint

·         Strong written reporting and presentation delivery skills

·         Ability to work under pressure and consistently meet deadlines

·         Willingness to learn, adapt and grow with the role

How to Apply

Applications

Candidates may apply in writing through Careers (cydutyfree.com) or by submitting an application letter, their Curriculum Vitae and supporting documents to careers@ctcari.com. All applications will be treated in strict confidence and should reach us the latest by June 30th, 2026.  For any further enquiries, please contact Mrs. Despo Englezou on 24-841497/24-841530.

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About Company

Cyprus Duty Free

CTC-ARI Airports Ltd, the Cyprus Duty Free Shops, is part of the Aer Rianta International (ARI) group and is responsible for the exclusive management of the Travel Retail & Duty-Free shop operations at both Larnaca and Paphos International Airports. ARI is one of the largest and most significant players in the global travel retail industry, with retail outlets in Europe, the Middle East, Asia and the Americas. At Cyprus Duty Free Shops, around 500 people from 17 different nationalities live the “CTC-ARI Values” every day. It is our employees who make the difference in providing the very best customer experience and delivering world class levels of service to all passing through our shops. Driven by their passion for retail, our teams specialize in product knowledge, maximizing sales growth and sharing on-trend customer centric services to international travelers.