Job Description

VACANCY NOTICE

Business Processes Analyst

CTC-ARI Airports Ltd, part of the ARI group, the Company managing the Travel Retail & Duty-Free shop operations at both Larnaka and Pafos International Airports, invites applications for the recruitment of a Business Processes Analyst, based at Larnaka International Airport. 

Role

Documentation, analysis and optimization of the organization’s business and operational processes. As a member of the MIS & Processes Team, the Analyst focuses on understanding existing workflows, uncovering inefficiencies and bottlenecks, and recommending improvements that enhance efficiency, productivity, and overall organizational performance.

Key Responsibilities

·  Process Mapping and Documentation

- Understand, document and map current business processes, including inputs, outputs, dependencies and key activities

- Develop clear process flow diagrams and visual presentations to illustrate workflows and highlight opportunities for improvement

-  Create and maintain a centralized knowledge base containing all the key business processes across the organisation

-  Participate in the design, modification and introduction of new or updated business processes

·   Data Collection and Analysis

-  Collect and analyze process performance data and key performance indicators (KPIs) to measure effectiveness, quantify improvements, and track progress over time.

·  Recommendations and Solutions

- Provide actionable recommendations to improve processes, reduce costs and enhance productivity based on analysis and industry’s best practices.

-  Work closely with cross-functional teams to implement process changes and monitor their impact and effectiveness.

·  GDPR and Risk Register

- Support the maintenance of GDPR compliance and contribute to the ongoing management and updating of the organization’s Risk Register.

Person Specification – Requirements of the Role

·   University degree in Business-related subjects, Operations Management or a relevant field

·   Relevant experience in a similar role will be considered an advantage.

·   Strong business acumen with the ability to understand organizational objectives and priorities

·   Master’s degree and/or knowledge of BI tools (e.g. Power BI) will be considered an advantage

·   Strong analytical and problem-solving skills, using data to drive process improvements

·  Excellent communication and interpersonal skills enabling effective cross-functional collaboration, in Greek and English

·   Excellent proficiency in Microsoft applications, including Excel, Word and PowerPoint

·   Strong written reporting and presentation delivery skills

·   Ability to work under pressure and consistently meet deadlines

·   Willingness to learn, adapt and grow with the role

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About Company

Cyprus Duty Free