Job Description

About Us

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and
services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.

Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries. We are now building a dynamic, fast-growing travel start-up looking for enthusiastic and driven individuals to helps us reshape the future of travel is our reputed organization. Be part of something exciting from the ground up, with room for professional growth & development. We are seeking highly motivated and experienced Client Success Manager to join our dynamic team in iRute Travel Cyprus Ltd. This is an exciting opportunity to be part of a new venture from the ground up, contributing to the successful onboarding, implementation, and long-term adoption of our travel management services. The role will serve as a key liaison between clients and internal teams, ensuring a seamless client experience and supporting business growth through strong stakeholder engagement and service excellence.

Key Responsibilities

• Manage client onboarding and implementation projects.
• Coordinate client and internal stakeholders throughout the implementation process.
• Deliver training on travel booking tools, reporting platforms, and service processes.
• Support travel policy implementation and compliance.
• Build strong client relationships and manage issues or escalations.
• Monitor adoption, client satisfaction, and onboarding performance.
• Recommend service and process improvements.
   

Your Profile

• Minimum 7 years' experience in corporate travel, client services, account management, or a related field.
• Strong knowledge of travel operations and travel policy management.
• Experience in client onboarding, implementation, and training.
• Proficiency in travel management and online booking systems.
• Excellent communication and stakeholder management skills.
• Fluent in English.
   

Key Competencies

• Client Relationship Management
• Training & Facilitation
• Project Coordination
• Communication & Influencing
• Problem Solving
• Change Management
• Service Excellence

Work location: Limassol, Cyprus

Benefits

• Competitive package, Provident fund, Medical cover
• Training, education and career development

How to Apply

How to Join Us:
Have we caught your interest? Then we look forward to receiving your detailed application documents, including your salary requirements and possible entry date, here. Of course, we assure you comprehensive privacy of your personal data.

Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds, ethnicities, genders and beliefs to apply.

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Wilhelmsen Ship Management Cyprus Ltd