Job Description

The Customer Support Agent is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.

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KEY ACCOUNTABILITIES: 

• Act as the first point of contact for all internal and external customers
• Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
• Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
• Manage effectively personal/team qualitative and quantitative KBIs
• Communicate with speed, empathy and effectiveness with customers via telephone and emails
• Build sustainable relationships and engage customers by taking the extra mile
• Work effectively as part of a team, developing supportive relationships with colleagues
• Frequently attend educational seminars to improve knowledge and performance level

 

Essential Criteria:

• University degree in Business related field
• Experience in customer service roles preferred
• Strong written and oral communication skills in both Greek and English language
• Very good analytical, time management and problem-solving skills
• Ability to multitask and work effectively under pressure 
•  Customer service mindset

 

Desirable Criteria:

•  SAP System Experience    

 

WHAT YOU WILL FIND WITH US:

• Total monthly remuneration: €1,341 gross, including the Cost-of-Living Allowance (COLA), which is adjusted in accordance with the applicable regulations.
• 13 & 14 wages
• Medical & Insurance Plan
• Free Product Quota
• IT Equipment 

 

OUR DE&I STATEMENT/COMMITMENT:

Our goal is to create the right environment in which all our employees will feel that they belong to a big family and will have the opportunity to be inspired and develop continuously. At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

 

How to Apply

https://careers.coca-colahellenic.com/careers/JobDescription?projectId=25581&source=ERGODOTHSH

 

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About Company

Coca-Cola HBC Cyprus

Η εταιρία έχει ως αντικείμενο την παραγωγή, την πώληση και τη διανομή μιας μεγάλης γκάμας μη αλκοολούχων ποτών, μεταξύ των οποίων και τέσσερα με τις μεγαλύτερες πωλήσεις παγκοσμίως: Coca-Cola, Coca-Cola light (diet Coke σε ορισμένες χώρες), Fanta και Sprite66, Λεωφ. Κυριάκου Μάτση. 2409 Έγκωμη Κύπρος