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Browse JobsKey Responsibilities
• Manage all customer communication via email, WhatsApp, website enquiries, online chat, and other digital platforms.
• Respond to customer enquiries regarding bookings, vehicle availability, quotations, rentals, leasing, and company services.
• Coordinate rental extensions, booking amendments, cancellations, and reservation confirmations.
• Prepare and send quotations, booking confirmations, invoices, payment reminders, and customer documentation.
• Follow up outstanding customer payments in collaboration with the Accounting department.
• Ensure customers receive timely updates regarding reservations, vehicle collection, delivery, and returns.
• Coordinate communication between customers and internal departments.
• Handle customer complaints and service requests professionally and escalate where necessary.
• Maintain accurate customer records and correspondence within the CRM.
• Support online reputation by responding to customer reviews and feedback where appropriate.
• Assist in maintaining customer communication templates and operational procedures.
• Identify opportunities to improve the customer journey and communication processes.
Key Performance Expectations
• Fast response time to customer enquiries.
• High quality and professionalism in written communication.
• Accuracy of customer information and documentation.
• Strong collaboration with Sales, Fleet, Accounting, and Customer Support.
• Positive representation of the company's brand.
Required Skills & Competencies
Technical Skills
• Excellent written communication in both Greek and English.
• Experience with CRM or booking systems.
• Ability to prepare professional customer correspondence.
• Good administrative and organizational skills.
Soft Skills
• Customer-focused mindset.
• Problem-solving.
• Ability to multitask.
• Professionalism.
• Teamwork.
Experience & Qualifications
• Previous experience in customer service, reservations, administration, hospitality, automotive, or related sectors is considered an advantage.
• Excellent written and verbal communication in Greek and English is essential.
What We Offer
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