Job Description

GAP Vassilopoulos Group one of the 25 biggest employers in Cyprus, is currently seeking to recruit a Call Centre Representative to be based in the Head Offices in Nicosia, Cyprus.

We are currently seeking to recruit a Customer Service Representative to be based in at our Onasagorou Store in Nicosia, Cyprus.

Main Duties & Responsibilities:

• Provide professional customer service for Western Union transactions including money transfers, payments, and compliance checks
• Handle Akis Express and UPS Express courier services, including parcel intake, processing, tracking, and customer inquiries
• Process transactions through the appropriate systems with attention to accuracy and security
• Handle customer inquiries, complaints, and requests in a polite and professional manner
• Assist with store operations and provide support to management as required 

Qualifications & Skills:

• High School Certificate
• Ability to work independently
• Fluent in Greek and English
• Computer skills (Microsoft Office (Excel / Word)

What we offer:

• Competitive Remuneration Package based on experience and qualifications
• 13th Salary
• 21 Paid Annual Leave Days
• Provident Fund after the first 6 months
• Participate in the Loyalty Discount Scheme Program
• Friendly working environment
• Training & Development Opportunities

Working Days & Hours:

Monday – Sunday / 09:00 AM – 18:00 PM (Shifts)

How to Apply

Interested applicants should forward their CV’s at careers@gapgroup.com quoting the reference: GAP-CSONA-26

All applications will be treated in strict confidence.

Soft Skills

Technical Skills

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About Company

G.A.P. Vassilopoulos Group