Job Description

About aseto.ai

ASETO is an AI startup specializing in AI Communication Agents. We develop cutting-edge solutions that help businesses optimize customer interactions and unlock actionable insights through advanced analytics. Our priority is establishing a strong B2B presence, starting in Cyprus and Greece, with plans for international expansion.

About the Role

We're looking for a Customer Success Manager to be one of the first points of contact for prospective and existing customers. This person will bridge the gap between sales, product, and engineering, understanding customer needs, supporting the business development team in closing deals, and translating customer requirements into clear technical specifications. You'll also be hands-on in implementing solutions using Aseto’s proprietary platform and will coordinate with the development team when custom or more advanced technical work is required.

This is a hands-on technical role. You will not be writing production software, but you will read and adapt code, work with APIs, and deliver real customer integrations yourself. We are looking for someone with a genuine computer science foundation who would rather spend their time solving customer problems than living inside a codebase.

Key Responsibilities

• Serve as an early technical point of contact for customers who are evaluating or onboarding to aseto.ai, both inbound inquiries and active sales conversations.
• Understand customer needs and use cases, and translate them into clear, actionable requirements.
• Support the business development / sales team during the pre-sale process by explaining product capabilities, answering technical questions, and helping shape proposals that lead to closed deals.
• Develop a deep understanding of aseto.ai products (voice AI agents, chat agents, transcription services, AI analytics) and their technical capabilities and limitations.
• Draft technical specifications for proposed customer solutions.
• Implement and configure customer solutions end to end on our proprietary platform, including agent behaviour, conversation flows, and the prompt logic that drives our AI agents.
• Write and adapt the C# / .NET code snippets embedded in our platform where configuration requires it (variables, conditionals, string handling, reading values from collected workflow data).
• Own straightforward customer integrations yourself after training: reading the customer’s API documentation, mapping fields, handling authentication, testing endpoints, and troubleshooting failures.
• Identify when a customer's requirements go beyond current platform capabilities and clearly communicate technical needs to the development team to scope and execute custom work.
• Act as a liaison between customers, sales, and engineering throughout onboarding and implementation.
• Support customers post-implementation to ensure adoption, satisfaction, and successful outcomes.

Requirements

• Degree in Computer Science, Software Engineering, or a closely related technical field.
• Prior experience in customer success, solutions engineering, technical support, implementation, or a similar customer-facing technical role.
• Comfortable with technical concepts and able to learn new software platforms quickly.
• Ability to read and understand code. Our platform is no-code / low-code, but configuration regularly involves embedded C# / .NET snippets. You will be trained on our platform, but you must arrive with the programming fundamentals to pick this up quickly and work in it independently.
• Working understanding of APIs and integrations: REST, JSON, HTTP methods and status codes, webhooks, and API authentication. Many customers will need us to integrate with their systems, and you will be expected to deliver the simpler integrations without engineering support once trained.
• Comfortable reading technical documentation and debugging your own work before escalating.
• Strong communication skills, able to explain technical topics clearly to nontechnical customers, and translate customer needs clearly to a technical team.
• Experience with (or strong aptitude for) no-code / low-code platforms.
• Ability to write clear specifications and documentation.
• Sales-support mindset: comfortable participating in pre-sale conversations and helping move deals forward.
• Self-starter who can manage multiple customer conversations and projects at once.

Nice to Have

• Experience with AI/voice/chat platforms, contact center technology, or conversational AI.
• Hands-on experience with C# / .NET, or with another object-oriented language such as Java, Python, or TypeScript.
• Experience building or configuring integrations between SaaS systems, and familiarity with tools such as Postman.
• Experience with prompt engineering or building on top of large language models.
• Exposure to telephony, CRM, or booking-system APIs.
• Experience working directly with a sales/business development team in a presale technical role.

What Success Looks Like

• Customers feel confident and well understood from their first interaction with aseto.ai.
• Business development team is well supported and equipped to close deals with accurate technical input.
• Solutions are implemented efficiently on the Aseto platform, with minimal unnecessary escalation to engineering.
• Simple customer integrations are scoped, built, and tested by you, without needing a developer.
• When escalation is needed, requirements are handed to the development team clearly and completely, avoiding back-and-forth delays.

How to Apply

To Apply: Send your CV and a brief introduction about you to info@aseto.ai

Soft Skills

Technical Skills

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About Company

GK ASETO MANAGEMENT LTD