Job Description

Key Responsibilities

Defects Management

• Receive, assess, and manage reported defects, maintenance requests, and operational issues across managed properties.
• Conduct site inspections to identify defects, determine corrective actions, and establish repair priorities.
• Monitor defects from initial reporting through to successful completion and closure.
• Maintain accurate records of defects, repair progress, and completed works.

Client and Stakeholder Communication

• Serve as the primary point of contact for clients, property owners, tenants, and other stakeholders regarding defects and maintenance matters.
• Provide regular updates on the status of repairs and defect rectification works.
• Handle client concerns professionally and ensure the prompt resolution of issues.
• Build and maintain positive relationships with clients and stakeholders.

Coordination of Repairs and Maintenance

• Coordinate repair and maintenance activities between subcontractors, the in-house maintenance team, suppliers, and property owners.
• Schedule and supervise works to ensure that quality standards and deadlines are met.
• Ensure that all contractors comply with company policies, health and safety regulations, and project specifications.
• Follow up on outstanding works and ensure their timely completion.

Costing and Budget Management

• Assess repair requirements and prepare cost estimates for defect rectification and maintenance works.
• Obtain and evaluate quotations from subcontractors and suppliers.
• Monitor repair costs and ensure that works are completed within approved budgets.
• Coordinate with the Construction Department regarding defect responsibility and the allocation of costs between construction and property management budgets.

Reporting and Administration

• Prepare reports on defects, maintenance activities, costs, and performance indicators.
• Maintain organized documentation, including quotations, work orders, invoices, and completion certificates.
• Assist in the development and improvement of defect management procedures and service standards.

Qualifications and Experience

• Certificate, Diploma, or other relevant qualification as a Foreman, Construction Supervisor, Technician, or a related field.
• Minimum of 3–5 years of experience in property maintenance, defects management, construction supervision, quality control, or a similar role.

Skills and Competencies

• Good command of the English language, both written and verbal.
• Practical site experience in finishing works, defect rectification, maintenance, and handover/after-sales activities.
• Ability to prepare simple written reports, defect lists, progress updates, and photographic records.
• Good knowledge of health and safety requirements on construction sites.
• Ability to coordinate subcontractors and in-house maintenance teams effectively.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving and decision-making skills.
• Attention to detail and a commitment to quality.
• Proficiency in Microsoft Office applications.
• Ability to work independently while maintaining strong teamwork and collaboration.

Soft Skills

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About Company

Silverlake Property Management Ltd