Job Description

• Key Responsibilities
  • Assist internal and external customers with queries and concerns.
  • Coordinate with other departments to resolve issues efficiently
  • Maintain low customer request queues and manage assigned workloads.
  • Conduct customer research on transactions, bonuses, betting slips, and documents.
  • Stay up-to-date with our products and services to provide accurate support.
  • Escalate technical issues when required.
  • Participate in team meetings and support team initiatives.

  • Follow company procedures, including emergency protocols.

     

• Requirements
  • Minimum of 1 year of work experience (customer service experience preferred).
  • Excellent German communication skills (written and spoken). C2 certification will be required if not spoken at a native level.
  • Fluency in English is also a requirement 
  • Strong interpersonal skills and proficiency with internet-related software.
  • Flexibility to work rotating shifts, including weekends.
  • Currently already based in Cyprus
• Benefits
  • Medical Insurance 
  • Employee Assistance program 
  • Hybrid working
     

How to Apply

send your cv on anthea@konnekt.com

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About Company

KonnektTalexio Cyprus Ltd