Job Description

About the Role

Responsible for facilitating service to the guests to set standards, in line with company and hotel policy.

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
•   Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
•   Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
•  Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveller’s checks.
• Count bank at the beginning and end of shift.
•  Welcome and acknowledge all guests according to company standards, anticipate and address  guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
•  Speak with others using clear and professional language and Answer telephones using appropriate etiquette.

Requirements

• High school graduate or equivalent. (Degree in hotel management is a plus)
•  1+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels
•   Excellent Knowledge of English Language (Greek & Russian Language is a plus)
•   Excellent Communication Skills
•   Physically agile and able to stand for extended periods
•   Pleasant Personality
•   Knowledge of Hotel Property Management Software
•   Customer-centric

Benefits

·         Attractive remuneration package, reflecting your expertise and talent

·         13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment

·         Provident Fund contributions to safeguard your future

·         Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays

·         Recognition programs such as Star of the Month and Employee of the Year

·         Referral bonuses for introducing future hospitality stars

·         Complimentary daily breakfast buffet and freshly prepared meals during your shift

Ready to take the next step in your career? Send your CV to recruitments@parklanecyprus.com

Kindly note that only shortlisted applicants will be contacted

How to Apply

Ready to take the next step in your career? Send your CV to recruitments@parklanecyprus.com

Job Categories

About Company

Parklane, a Luxury Collection Resort & Spa