Job Description

Job Description

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment, might just be the perfect place for you.

Location/Area: Kato Paphos 

Contract: Full time / Permanent / 12months

Employment Schedule: 40hrs per week  

Start Date: Immediate

Position Description: Beyond the standard Night Shift Office & Guest Services duties, to ensure maximum guest experience of comfort and satisfaction, maintaining high level of professionalism and operating as the backbone of the Management Team.

Position Duties:

• Welcome late arrivals, manage night-time check-ins and check-outs, payment transactions, being fully aware of the Operating procedures & regulations, in order to be able to provide sufficient information & clarifications to guests whenever needed
• Meet, greet and escort all Arrivals to the Apartments, offering personal recognitions & effortless service
• Build trust and excellent relationship with all guests, in order to create an environment of comfort, relaxation and pleasure
• Inform guests of the available services and provide detailed presentation of the Apartments & the Facilities
• Answer telephone calls, ensuring guests receive on time the requested services. Respond to guest needs, special requirements and complaints and alert the appropriate manager as needed
• Perform Front Office and Guest Services operational duties, planning and coordinating all concierge arrangements prior to all guest arrivals
• Ensuring the quality standards of service delivery, and meeting the expectations of the guests on a daily basis.
• Keep clear and comprehensive records of guest bookings and all billings for accountability and future reference
• Maintain orderliness at the front desk & facilities, maintain all operational equipment in optimum condition, and report possible shortages, damages or security issues
• Attend to all routes of Apartments’ bookings, such as online, email, phone, and in person, to ensure that reservations are dealt with promptly
• Report issues of maintenance and malfunctioning appliances to the Management for quick response
• Assists with all department-related tasks, takes care of all department support facilities, is consistent with daily to-do list, and provides excellent guest services
• Follows the Health & Safety regulations, implementing the company policy and operating procedures, and keeps a high standard of personal hygiene and appearance
• Verify all account postings and balances, preparing guest bills, and understanding principles of auditing, balancing and closing out accounts
• Performing successfully all the end of day procedures and prepare daily all relevant reports for the management and departments

Skills, Experience, Qualities & Qualifications

• Degree in Hospitality / Tourism (will be considered an asset)
• Minimum 4-5 years Front Office experience in a 4* or 5* hotel environment
• Excellent verbal communications skills
• Excellent command of English language is essential (both written and spoken)
• Very good knowledge of Russian and/or Greek (will be considered as an advantage)
• Ability to work effectively in a Team environment and take initiative
• Excellent knowledge of MS-Office & basic understanding of PMS (e.g. OPERA/Fidelio)
• Exhibit excellent knowledge of guest services and front office operations
• Must be orderly with ability to multi-task, solid interpersonal & crisis management skills
• Dynamic with friendly personality, creative, enthusiastic and innovative approach
• Proven experience as a Front Office Receptionist, ideally in a 5* resort or hotel environment
• Proven ability to consistently meet service standards and exceed guest expectations
• Exceptional communication (both verbal and written), negotiation and administrative skills
• Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position
• Able to meet and exceed the expectations of a highly demanding and luxury profile clientele
• Professional appearance and manner with Sense of Duty, Respect & Discipline, Professionalism & Responsibility, with ability to effectively organize tasks with optimum time management

What to expect from us

• Competitive remuneration salary and additional 13th Salary
• Full Time (12mnth) employment, with a 40hr working week, with projected annual Social Insurance, and 22days Annual Leave
• Becoming a member of an organization that cares about its People, the local community, and with high respect to Hospitality values
• Have space to grow and develop via numerous opportunities for Training, Learning, Professional Development and in-house/cross-project fast career advancement
• Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests, colleagues and Management alike
• Job safety and security in a continuously expanding and dynamic organization
• Work in a friendly environment with honesty, support, without toxicity & without

How to Apply

If this looks like the right position for you, send your CV and join our growing Team!

Do not hesitate to contact us at (+357) 96687836 and send us your CV at info@kk-hospitality.com.cy

We will be glad to meet you in person!

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K&TK Hospitality Solutions LTD