Job Description

We are currently seeking to recruit a Front Office Receptionist to join our team for full-time employment.

Responsibilities include:

• Check In-Out of hotel guests
• Escort VIPs to their assigned rooms
• Coordinate with Chambermaids for timely cleaning of rooms
• Process booking in OPERA (knowledge of OPERA is an advantage)
• Cash handling and booking payments
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
• Handling customer complaints and special requests
• Maintaining an orderly appearance throughout the reception area
• Preparing reports on customer feedback, bookings, and cancellations
• Updating files and records
• Enforcing all cash-handling, checking, and credit procedures
• Ensuring good communication between all departments and the front office to better serve our guests
• Successfully managing stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations
• Anticipating the needs of guests; displaying an open, friendly, courteous, and approachable demeanor to guests; proactively engaging guests to provide quality service; maintaining a positive and enthusiastic attitude toward guest service
• Clearly and effectively expressing ideas, facts, and messages verbally to others

Requirements:

• Good knowledge of Greek and English language obligatory
• Good communication skills
• Degree in hospitality or business administration will be an advantage
• Previous experience in a similar role
• Ability to spot and resolve problems efficiently
• Guest-oriented and service-minded
• Proficiency in English and Greek (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Knowledge of Opera and other similar PMS Systems
• Excellent communication and people skills
• Good organizational and multitasking abilities

Remuneration:

• An attractive package of remuneration depending on experience.
• Salary 1,300.00
• 13th salary

How to Apply

Interested applicants should forward their CVs to recruitment@classic.com.cy quoting in the email subject the reference REC05/26 or at the Classic Hotel at 22-664002

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CLASSIC HOTEL