Job Description

For over 49 years, Kanika Hotels & Resorts has led the hospitality industry in design and innovation, consistently receiving awards for our commitment to infrastructure and talent development. Our success comes from our dedicated team, and we are always excited to welcome new members.

 

The Guest Services Manager holds a crucial role in transforming Kanika guests into loyal friends and fans. This position offers numerous rewards from guests, colleagues, and management. If you are an outgoing, hospitable person who shares the Kanika Spirit of service, professionalism, innovation, respect, integrity, and teamwork, we want to hear from you.

 

Key Responsibilities:

• Escort educational groups on hotel tours and provide information folders
• Extend a warm welcome and farewell to all guests
• Contact regular and VIP guests upon arrival and maintain ongoing communication
• Assist guests with inquiries and resolve minor issues
• Address guest complaints and queries as needed
• Offer suggestions to enhance guests' stays
• Process guest questionnaires and compile monthly satisfaction reports
• Coordinate weekly welcome cocktail parties for guests
• Promote and participate in Public Relations activities

Qualifications and Experience:

• Diploma in Hospitality Management, Public Relations, or a related field
• At least 3 years of experience in a 4 or 5-star hotel
• Friendly, guest-oriented personality
• Strong team player supporting all departments
• Fluent in English and Greek; additional languages are a plus
• Proficient in computer skills; knowledge of Fidelio is an advantage
• EU citizen or holder of an EU work permit

The Kanika Hotels and Resorts Benefits:

• Be recognized for your hard work through our Recognition and Rewards Scheme
• Enjoy delicious meals during work hours at our KANIKAFE
• Secure your future with a provident fund after just six months
• Receive a 13th salary and an Easter bonus of 20% (pro-rated) based on Basic salary
• Benefit from 21 days of annual leave (pro-rated)

 

Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!

 

Don’t miss your chance—apply now and submit your CV here: https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&d=6450303080948

 

Shape the Future of Hospitality with Kanika Hotels and Resorts – Your Journey Starts Here!

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at Recruitment@kanika-group.com.

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About Company

Kanika Hotels & Resorts

KANIKA GROUP OF COMPANIES Kanika is a name that is synonymous with hotels, construction and development in Cyprus. A name that echoes five decades of operation and continuous growth. Founded in 1962 by Mr. Theodosis Karaolis, Kanika has grown in size, reputation and service. Since its earliest days, Kanika has been associated with a number of major construction projects throughout the Limassol area, some of which have carved the district's profile, and are regarded as prominent landmarks. One such project is the well-known Kanika Enaerios Complex, the biggest ever constructed in Cyprus, which incorporates over 750 apartments, shops, offices and even a hotel. Located on Limassol’s main beachfront avenue, the Kanika Enaerios Complex houses some of the trendiest cafes and restaurants in town that welcome some 1000 visitors a day. Soon after the establishment of the initial company, a veritable construction boom hit the island of Cyprus, and Kanika was ideally positioned to expand into a group of companies. Through its individual member companies – Kanika Developments Ltd, Kanika Property Management Ltd and Kanika Hotels & Resorts in Cyprus – the group branched out into areas of land development, property management and hotel ownership and management respectively. Today, the Kanika Group of Companies employs over 1,000 dedicated employees and has contributed tremendously to the economic and social development and progress of the island. Official Website: www.kanikahotels.com