Job Description

Evresis - Head of Evresis Call Center 

Who we are

Evresis is a multipurpose call center, which provides full support and solutions to a variety of industries across Cyprus for the past 30 years, with an impressive track record of successful projects and key clients in Europe. Through a safe and secure platform, Evresis helps with the improvement of corporate communication, along with the effective increase of sales. Evresis belongs to the wider group of Digital Tree. 

Learn more about us here.

What we offer 

• Executive salary package with performance and financial goal bonuses
• Direct involvement in company strategy alongside the CEO
• Participation in the group’s Pension Plan
• Private Health Insurance 
• Paid leave
• Modern working environment in our Nicosia office
• High-visibility leadership role with long-term career impact

Role Overview

We are looking for the Head of Call Center to join our team in Nicosia and report directly to the CEO.

In this high-impact executive position, you will be responsible for building, structuring, and leading the teams that handle each distinct division of our operations, while directly managing the Account Managers who run our client accounts. You will hold full ownership of the department’s budget, operational targets, and overall financial performance.

We are looking for someone with an MBA or professional qualification and a strong financial background who genuinely enjoys working with numbers, analyzing operational data, tracking costs, and managing resources smartly and efficiently. At the same time, top-tier communication skills and a deeply customer-centric mindset are non-negotiable. You must be naturally skilled at building strong relationships with clients and keeping customer satisfaction at the heart of everything we do.

Main Responsibilities

1. Financial Ownership & P&L Leadership

• Take full ownership of the call center budget, financial targets, and profitability goals set with the CEO
• Conduct continuous cost analysis, track operational expenditures, and ensure smart, efficient resource allocation
• Set clear performance and revenue targets across departments, ensuring financial health without compromising service quality

2. Team Structure & Account Management Leadership

• Design and build the dedicated teams that will take responsibility for each division/department of the company
• Directly manage, guide, and support the Account Managers who oversee and run our client accounts
• Lead recruitment, training, coaching, and performance management for supervisors, team leads, and frontline agents, building a high-performing and customer-centric culture

3. Client Management & Contract SLAs

• Ensure your team deeply understands each client’s contract, including all specific SLAs (Service Level Agreements) and performance metrics
• Act as the senior point of contact for clients, bringing high-level communication and a customer-first approach to all partnerships
• Prepare and deliver clear, data-driven performance and financial reports to clients on a regular basis

4. Data & Operational Strategy

• Analyze daily operational data, call volumes, and traffic trends to continuously optimize workflows
• Provide strategic insights, performance dashboards, and financial forecasting directly to the CEO

Requirements

• Master’s Degree in Business Administration (MBA) or a professional qualification
• Excellent understanding of budgets, P&L management, financial targets, cost analysis, and data analytics
• Proven ability to build teams from the ground up and successfully lead Account Managers and operational staff
• Exceptional interpersonal skills with a deeply customer-centric mindset for managing high-value client relationships
• Strong background in a senior leadership role 
• Ability to work under pressure and meet targets/deadlines
• Energetic and positive team player with strong organizational skills
• Business fluency in English and Greek (written and spoken)

How to Apply

Interested applicants should send their CV to careers@digitaltree.com.cy, quoting the reference number EHCC1026, no later than Sunday, 15th of November 2026. 

All applications will be treated with the strictest confidentiality.

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