Job Description

We are looking for a Help Desk Consultant to join our centralised User Help Desk team for one of our key government projects. You will be providing first level support to all system users over the phone, troubleshooting problems and advising on the appropriate action.

 

Responsibilities

• Log all help desk interactions on case management system

• Respond to requests for technical assistance  

• Diagnose and resolve standard tier 1 issues e.g. user permissions/access, password reset, system navigation

• Advise user on appropriate action

• Conduct initial analysis of all reported system issues

• Follow standard help desk procedures

• Identify and escalate situations requiring urgent attention (e.g. partial/full system down, major functionalities malfunction, UI malfunction)

• Stay updated with system information, changes and updates.

• University/ College degree or experience in a helpdesk customer service role 

• Knowledge of computer software systems, including databases, office applications, 

• and operating systems would be considered an advantage

• Excellent knowledge of both English and Greek

Qualifications

• University/ College degree or experience in a helpdesk customer service role 

• Knowledge of computer software systems, including databases, office applications, 

• and operating systems would be considered an advantage

• Excellent knowledge of both English and Greek

• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Project)

• Excellent reporting skills

• Excellent customer service skills 

• Excellent analytical and diagnostic skills

• Excellent communication and interpersonal skills 

• Excellent problem solving and troubleshooting skill

Skills & Competencies 

• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Project)

• Excellent reporting skills

• Excellent customer service skills 

• Excellent analytical and diagnostic skills

• Excellent communication and interpersonal skills 

• Excellent problem solving and troubleshooting skill

Benefits

 

A very competitive remuneration package including provident fund, life and medical insurance will be offered to the successful candidate, suited to and based on qualifications and experience.

 

We are an equal opportunities employer.

 

How to Apply

 

Please use this link to access our E-recruitment System.

All applications will be treated with strict confidentially. 

 

About NetU

 

NetU is a leading IT solutions and services organization in the Eastern Mediterranean region with offices in Cyprus and Greece. Since its founding in 1991, has been consistently selected by medium and large organizations to be their IT business partner, to help them achieve their corporate objectives and obtain a competitive advantage. By identifying ways to seamlessly integrate business processes and technology, NetU empowers its customers to reap the benefits of IT; whether investing for the first time, upgrading or optimizing existing systems. Cultivating co-operative rather than exclusive relationships with market leaders enables us to recommend and deliver the most solution, yielding the highest return. Today is recognized as a major Integrator in the region and has developed strong local and international activity. As such, it should come as no surprise that our customers include the largest and most successful organizations in the region.

 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at Vacancies@netu.com.cy.

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About Company

NetU Consultants Ltd.

NetU is a leading Information Technology solutions and services organisation in the Eastern Mediterranean. With presence in Cyprus, Greece and Serbia, NetU is recognized as a major Integrator in the region and has developed strong local and international activity. Being a trusted IT business partner to medium and large organizations in the Private and Public sectors, NetU provides world-class IT solutions in the areas of Systems Integration, Business Solutions, Technology Solutions and Professional Services.