Job Description

We are looking for an IT Help Desk Operator to join our team in Nicosia. The successful candidate will play a key role in supporting our clients and ensuring the smooth operation of our Help Desk services.

 

Key Responsibilities:

• Answer phone calls and emails from customers and log issues into the Help Desk ticketing system
• Dispatch tickets to the appropriate support personnel
• Monitor and update the status of tickets
• Extract reports from the ticketing system
• Ensure prompt and professional communication with clients

 

 

Working Hours:

Monday to Friday, 07:30 AM – 03:30 PM(Excluding Public Holidays)

Requirements

• Basic IT knowledge and good computer skills
• Excellent communication skills and a pleasant, professional phone manner
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and work effectively in a customer service environment
• A positive attitude and willingness to learn

 

Preferred Qualifications:

• Previous experience in a Help Desk, Customer Support, or administrative role will be considered an advantage
• The position is also suitable for recent graduates or students who are still attending college and are looking to gain valuable work experience in IT support and customer service.

 

If you are a friendly, organized, and customer-oriented individual with an interest in technology and support services, we would be pleased to receive your application.

Benefits

💰 Gross Salary: €1,200 – €1,300 per month

• Private health
• insuranceFree access to LinkedIn
• LearningCollaborative and dynamic working en
• vironmentProfessional growth and development opportunities

 

Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.

 

🔗 Learn more at: 

 

UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.

Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.

By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at cv@upcominds.com.

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About Company

UpcoMinds

UpcoMinds (www.upcominds.com) is a Digital Transformation and Innovation provider. We help our clients improve their position in this highly competitive market, with technological ideas, tools, solutions that make them better. And they may get better both internally and externally; internally with their own people, their employees, collaborators, partners; externally, with end-users, clients, or other collaborating organizations. UpcoMinds is present in Greece, Belgium and Cyprus and has more than 200 employees across Europe and more than 10 freelancers permanently collaborating with them. UpcoMinds is a multicultural, innovative, and efficient digital provider, a Human-Centric I.T. House that aims to provide a state-of-the-art and unique Customer Experience. Comprised by a group of highly experienced professionals in the field of Information Technology, with diverse technology backgrounds and interests. UpcoMinds succeeds in delivering exceptional services by providing reliable and innovative solutions.