📍 Nicosia, Cyprus | Full-time
Turn great software into great customer experiences.
At BigChange Cyprus, we help businesses transform the way they manage their field operations through one of the world's leading Field Service Management (FSM) platforms.
We're looking for an enthusiastic Implementations Officer who enjoys working with people as much as technology. You'll guide customers through the implementation journey, helping them successfully adopt our software and maximise its value.
What you'll be doing
As part of our Technical Team, you will:
Analyse customer business requirements and recommend suitable software solutions.
Configure and implement BigChange software based on customer needs.
Deliver customer training and support users during onboarding.
Provide consultancy on system features, workflows and best practices.
Assist customers during implementation and ensure a smooth transition.
Work closely with the Sales and Support teams to deliver an exceptional customer experience.
Identify opportunities for process improvements and system optimisation.
What we're looking for
Essential
Degree or qualification in Information Technology, Business, Engineering or a related field.
Excellent communication and presentation skills.
Strong analytical thinking and problem-solving abilities.
Customer-focused mindset with a passion for technology.
Excellent command of both Greek and English.
Good knowledge of Microsoft Office applications.
It would be great if you also have
Experience with software implementation projects.
Experience delivering customer training.
Experience working with SaaS or ERP/FSM/CRM solutions.
Why join BigChange Cyprus?
✔ Competitive remuneration package
✔ 13th Salary
✔ Provident Fund
✔ Comprehensive product training
✔ Career development opportunities
✔ Friendly, professional and collaborative working environment
✔ Opportunity to work with innovative cloud-based technology
