Job Description

Position Summary:

The Hotel Receptionist is responsible for providing a warm and professional welcome to guests, handling check-ins and check-outs efficiently, and ensuring an exceptional guest experience throughout their stay.

Key Responsibilities:

- Greet and welcome guests in a friendly and professional manner.

- Handle guest check-ins and check-outs efficiently, including registration, room assignment, and billing.

- Manage reservations via phone, email, or booking platforms.

- Respond promptly to guest inquiries, requests, and complaints.

- Provide information about hotel services, facilities, and local attractions.

- Maintain accurate records of guest accounts and transactions.

- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

- Ensure the front desk area is clean, organized, and presentable.

- Assist in preparing daily reports and cash handling procedures.

- Follow hotel policies and procedures to ensure guest safety and satisfaction.

Requirements:

- High school diploma or equivalent; degree in hospitality or related field is a plus.

- Proven experience as a hotel receptionist or in customer service preferred.

- Excellent verbal and written communication skills.

- Strong interpersonal and problem-solving skills.

- Proficient in using hotel management software and MS Office.

- Ability to work flexible hours, including weekends and holidays.

- Professional appearance and demeanor.

- Greek and English languages requirements

Skills & Competencies:

- Customer-oriented and friendly.

- Efficient multitasking and organizational skills.

- Attention to detail and accuracy.

- Ability to remain calm under pressure.

- Team player with a positive attitude.

How to Apply

If you are interested in the position, please send your CV to hr@serbellashotel.com. 

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About Company

Serbellas Boutique Hotel