Job Description

Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.

At Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!

Our team is growing so join us to take your career to the next level and become a part of our team of more than 350 professionals.

The Role:

We are currently looking for an Indirect Sales Administrator to support the day-to-day operations of the Indirect Sales department, ensuring the smooth and efficient processing of sales orders, accurate reporting and timely resolution of customer issues, while contributing to the achievement of departmental sales targets.

Why Work With Us

Start your career with a role where you can learn, take responsibility and develop your skills from day one. You’ll gain hands-on experience in sales operations, customer service and order management while building valuable skills for your future career.

Your Responsibilities:

• Process and manage telecommunications service orders accurately and efficiently using the required systems.
• Monitor and update performance reports, ensuring accurate and timely information.
• Handle customer issues and complaints, following up to ensure effective and timely resolution.
• Investigate unsuccessful orders and coordinate the necessary actions to successfully complete them.
• Monitor and maintain appropriate stock levels of SIM cards and POS materials.
• Prepare customer orders for dispatch, ensuring they are complete and ready for delivery.
• Process and manage completed orders received, ensuring all information is accurately recorded.
• Complete orders in the relevant systems and maintain all related documentation in an organised and accurate manner.

Our Proposition:

• Competitive remuneration package
• Bonus scheme
• 13th salary
• Medical insurance and provident fund
• Company telecom products with free mobile and internet lines and exclusive discounts for our services with maximum monthly total value of 130 euros
• Opportunity for a sustainable career and continuously building skills and expertise in a dynamic technology sector

Your Profile:

• Good knowledge of Microsoft Excel and ability to work with data and reports
• Very good command of Greek and English language both oral and written
• Diploma and / or University Degree preferably on Business Administration is considered an advantage
• One-year Sales Accounts management experience is considered an advantage
• Basic knowledge of Fixed and GSM technology and services is considered an advantage

Applications:

Interested to join a team of passionate professionals? Apply now! Send your CV to career@epic.com.cy stating the job title in the subject line.

How to Apply

Send your CV to career@epic.com.cy stating the job title in the subject line.

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epic ltd