1. Position and Reporting Structure
The IT Supervisor reports to the Company President, General Manager, or Financial Manager, as designated by the Company, and is responsible for coordinating and delivering IT services, technical support, solutions implementation, and related business development activities.
2. IT Solutions & Business Development
* Identify, develop, and pursue new business opportunities in IT Solutions, Managed Print Services (MPS), and related technology offerings across Cyprus, with a focus on corporate and enterprise customers.
* Drive direct sales of IT products and services, including Microsoft cloud solutions, workplace technologies, network services, and other value-added solutions.
* Support revenue growth by identifying customer needs, developing tailored solutions, preparing demonstrations, and contributing to customer proposals.
* Lead the introduction, launch, and promotion of new products and solutions, including the Company’s Product and Solutions portfolio (PSL).
* Deliver product presentations, demonstrations, and customer training to maximize solution adoption and customer value.
3. Internal IT Infrastructure & Systems Support
* Provide first- and second-level technical support for the Company’s internal IT infrastructure, ensuring reliable and secure day-to-day operations.
* Install, configure, monitor, and troubleshoot network infrastructure, Active Directory, user accounts, and Cisco networking devices.
* Support end users, workplace systems, connectivity, and business-critical IT applications, escalating complex issues when necessary.
* Maintain appropriate technical documentation, system configurations, and support records.
4. Customer Technical Support & Service Delivery
* Deliver timely, professional, and effective technical support to external customers, ensuring a high standard of service and customer satisfaction.
* Troubleshoot and resolve issues relating to Xerox multifunction devices, including network connectivity, network printing, scanning, email configuration, and integration with customer IT environments.
* Install, configure, and support Xerox Workplace Suite, Y Soft solutions, and other relevant software and workflow applications.
* Diagnose technical issues, coordinate corrective actions, and escalate complex cases to the appropriate technical support teams.
* Maintain accurate records of customer requests, troubleshooting activities, resolutions, and follow-up actions.
5. Production Printing & Fiery Solutions
* Maintain and support the Company’s production printing equipment and digital printing environment, including Xerox production printers and Fiery controllers.
* Diagnose and resolve hardware, software, connectivity, and workflow issues affecting production operations.
* Perform preventive maintenance and routine technical checks to minimize downtime, improve equipment reliability, and maintain optimal performance.
* Ensure that production equipment and associated systems operate in accordance with applicable technical requirements and operational standards.
6. Service Excellence & Operational Efficiency
* Promote a proactive, customer-focused service culture, emphasizing responsiveness, technical competence, reliability, and continuous improvement.
* Identify recurring technical issues and recommend corrective and preventive measures to improve service quality and reduce downtime.
* Ensure that customer issues are handled efficiently, with clear communication, appropriate prioritization, and timely follow-up.
* Collaborate with Sales, Service, and other relevant departments to ensure effective delivery of integrated IT, printing, and workflow solutions.
7. General Responsibilities
* Travel to Company premises, customer sites, and other locations in Cyprus or abroad, as required for the performance of the role.
* Maintain up-to-date knowledge of Xerox technologies, IT infrastructure, cloud services, cybersecurity practices, and emerging workplace solutions.
* Perform other relevant duties and assignments within the scope of the position, as reasonably required by the Company.
* The Company reserves the right to review and amend the duties and responsibilities of the position in line with evolving business requirements and organizational priorities.
To apply for this position, email your CV to info@xerographic.com.cy quoting the relevant job title.
Please note that only successful CVs will be contacted.
All applicants will be treated in strict confidence.
