Job Description

Position Overview

Join Technologies, a Leading ICT Company in Cyprus

Chrisons Co. Ltd, a three-time Microsoft Partner of the Year award winner and the only Azure Specialized Partner in Cyprus, is seeking a Technical Customer Service Team Member to join our expert team.

 

About the Role

This position is both dynamic and challenging, requiring broad knowledge across various ICT domains. As a member of the Customer Service Team, you will be responsible for receiving and addressing technical support requests from customers via phone, email, or our ticketing system. You will resolve issues independently or collaborate with specialised teams within Chrisons when escalation is needed to ensure timely resolutions.

 

Beyond support, the Customer Service Team is also responsible for delivering small-scale Microsoft 365 projects, with future plans to oversee all Microsoft 365 projects (excluding security and compliance).

This is an exciting opportunity to work in a fast-paced environment, contribute to high-impact technical solutions, and be part of an award-winning team at the forefront of ICT innovation.

 

Key Responsibilities within the Customer Service Team:

·         Customer Support Management: Receive and process customer support requests via the ticketing system, email, or phone.

·         Issue Resolution: Troubleshoot and resolve customer issues remotely or on-site, collaborating with the rest of the technical team when necessary.

·         Escalation Management: Escalate unresolved issues in accordance with service level agreements.

·         Hardware Deployment: Handle the collection, delivery, installation, setup, and configuration of computers, printers, phones, and other hardware including cabling where necessary.

·         Software Management: Install, set up, and configure software solutions based on business requirements.

·         Technical Documentation: Create and maintain accurate technical documentation to support ongoing operations.

·         Ticketing System Management: Ensure timely updates to tickets, tracking progress and closing cases upon resolution.

·         Customer Satisfaction: Provide prompt and informative responses to customers, ensuring high levels of satisfaction with solutions and service.

·         Project Completion: Execute assigned Microsoft 365 projects within service level agreements, meeting required standards.

·         Additional Responsibilities: Perform miscellaneous ad-hoc tasks within your field of expertise

 

 

Knowledge and Skills

ESSENTIAL SKILLS

·         Operating Systems: Strong proficiency in Microsoft Windows OS, MAC OS, IOS, Android

·         Productivity Software: In-depth knowledge of Microsoft Office Suite.

·         Hardware Expertise: Solid understanding of computer hardware components and functionality.

·         Server & Directory Services: Basic knowledge of Windows Server and Active Directory Domain Controller.

·         Networking Essentials: Basic understanding of network configurations and protocols.

·         Azure Fundamentals: General awareness of Microsoft Azure and its services.

·         Language Skills: Fluency in Greek and English (speaking, reading, and writing).

 

DESIRABLE SKILLS

·         Linux Fundamentals: Familiarity with Linux operating systems.

·         Identity & Access Management: Working knowledge of Microsoft Entra ID (Azure Active Directory) and Microsoft Entra Connect (Azure AD Connect), AADDS, AD

·         Cloud & Collaboration Tools: Basic experience with Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams.

 

Ideal Candidate Attributes

·         Professional & Polite – Maintains a respectful and courteous manner in all interactions.

·         Diligent & Responsible – Takes ownership of tasks, including ticket management, and ensures high-quality outcomes.

·         Energetic & Efficient – Works quickly and effectively, managing workloads with enthusiasm and precision.

·         Customer-Focused – Prioritises customer satisfaction and delivers excellent service.

·         Effective Communicator – Demonstrates strong communication skills for collaborating with colleagues and engaging with clients.

·         Team Player – Works well with others to foster a positive and productive team environment.

·         Pride in Work – Approaches tasks with dedication and a commitment to excellence.

·         Continuous Learner – Willing to learn new skills and complete Microsoft training courses to enhance professional growth.

·         Presentation Delivery/Public Speaking – Comfortable or wiling to train on how to effectively deliver a webinar or give a presentation or workshop at one of our physical events or at an external speaking engagement.

·         Social Media presence – Comfortable participating in videos, interviews, and podcasts on topics relevant to their area of expertise or the company at large, for use across digital & social media channels.

·        Client-Facing skills – Comfortable in a client-facing scenario at an expo booth, representing their team, department and company during a Chrisons event or at an event we are supporting.

 

Renumeration and Benefits

·         Salary based on knowledge and experience

·         Annual bonus based on company and individual performance

·         Provident Fund and/or Medical Insurance

·         Working Hours: 08:30 - 13:00 and 14:00 to 17:30.

·         Public Holidays: Official Cyprus Public Holidays.

·         Annual Leave: 21 days.

·         Personalised learning and certification plan with cash bonus for every certificate attained.

·         Probation Period: 6 Months

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@chrisons.com.

Soft Skills

Technical Skills

Job Categories

About Company

Chrisons Technologies

Award-winning IT solutions and support company, established in Cyprus, in 2005. Chrisons Co. Ltd are a leading Microsoft AI Cloud Partner for Cyprus and the go-to cloud infrastructure, security, and telephony provider in their region. Chrisons support organizations in reaching digital maturity and streamlining their operations through smart business apps, with enterprise-level cloud security, and cost-effective, turnkey technology.