Job Description

Key Requirements

• Experience in IT helpdesk or technical support.
• Familiarity with tools such as Active Directory, Office 365, and network troubleshooting.
• Foundational knowledge of ticketing systems and remote support tools.
• Strong willingness to learn and grow in an IT support environment.
• Excellent communication skills, with a focus on delivering excellent customer service.
• Excellent organizational skills and attention to detail.
• Excellent command of the English language both written and verbal.
• Experience with Monday.com is a plus but not required.

Qualification

•  Bachelor’s degree in information technology, Computer Science, or a related field.
• Professional certifications such as CompTIA Network+, CCNA, ITIL Foundation, or equivalent are a plus.

Main Responsibilities

• Helpdesk Support: Serve as the first point of contact for IT-related issues, assisting users with their requests and troubleshooting technical problems.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and printers.
• System and Network Monitoring: Monitor network performance and conduct routine system checks to ensure optimal functionality.
• Workplace Setup: Configure and set up desktops, laptops, and mobile devices for new and existing users.
• User Account Management: Create, manage, and troubleshoot user accounts, including password resets and access controls.
• Printer Support: Assist with printer setup, troubleshooting, and maintenance.
• Data Backup & Recovery: Ensure data backup systems are functioning correctly and assist with data recovery when needed.
• Asset Management: Maintain an accurate inventory of IT assets, handling replacements and upgrades as necessary.

• Documentation and Reporting: Record support requests and resolutions in detail to identify trends and improve support processes.

   

Key Skills

• Good understanding of IT systems, hardware, and software.
• Good problem-solving mindset with a desire to develop technical skills.
• Excellent organizational skills and attention to detail.
• Ability to communicate effectively with users of varying technical proficiency.
• Strong interpersonal and communication skills to provide clear, user-friendly support.
• Team player with a proactive attitude toward learning and improving processes.

What we offer

• Competitive salary package
• 13th salary
• Private Health insurance
• Pension Fund
• Employee Benefit Card
• Complimentary Lunch
• A fast-growing and vibrant company
• Great opportunities for career progression
• Exciting company activities, including team-building outings, corporate gatherings and events

To apply for this vacancy, please send your CV to careers@mano-security.com quoting "Junior IT Helpdesk Support Specialist".

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@mano-security.com.

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About Company

M.S. Security Group

Founded in 1986, M.S. Security & Personnel has established itself as a trusted leader in the maritime and private security industry. With decades of operational experience, we are committed to delivering reliable, effective, and compliant security services across the globe.

Our operations adhere strictly to the latest industry standards, including the newly issued BMP – Maritime Security (BMP-MS) guidelines, ensuring our teams are fully aligned with current best practices in maritime threat mitigation and crew protection.

From high-risk transit areas to port security and onboard protection, M.S. Security & Personnel provides tailored security solutions backed by a legacy of professionalism, readiness, and integrity.