Job Description

The NOC Support position at an international voice and SMS carrier is a vital role responsible for ensuring the smooth operation of the company's global network infrastructure.  This role involves 24/7 network monitoring, utilizing a ticketing system for incident management, proactive issue resolution, documentation of processes and incidents, and expertise in networking, VoIP, and SMS.

 

The candidate for this position should be adaptable to working in a 24/7 environment over a shift schedule and be able to work under pressure and collaborate effectively with a team.

 

Key duties and responsibilities

• Monitoring international voice, SMS, VSAT, TDM and VoIP links to maintain network availability and performance.
• Respond to network incidents, alarms and outages according to established procedures and protocols.
• Utilize a ticketing system to log and track network incidents and service requests.
• Ensure timely response to incidents, document resolution steps and escalate issues as necessary.
• Take proactive measures to address network anomalies and performance issues.
• Implement preventive actions to reduce incidents and enhance network reliability.
• Maintain comprehensive documentation of network configurations, procedures and incident reports.
• Update network diagrams and documentation to reflect changes and improvements.  

Required skills and qualifications 

• A degree in a relevant field is a plus, but not mandatory.
• Familiarity with networking concepts and protocols.
• Knowledge of VoIP and SMS technologies.
• Relevant certifications, such as Cisco CCNA or CCNP are a plus.
• Experience with ticketing systems for incident tracking and management is a plus, but not mandatory.
• Strong analytical and problem-solving skills to troubleshoot network issues and analyze traces.
• Excellent documentation skills to maintain records of incidents and processes.
• Effective communication for incident reporting, coordination with team members and providing updates.
• Willingness to take proactive steps to improve network performance and reliability.
• Capable of working in a 24/7 environment with a flexible schedule. 

 

Interested applicants should send their CV to careerscy@mymada.com

All applications will be treated with the utmost confidentiality. 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careerscy@mymada.com.

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About Company

Mada Holdings Ltd

Mada is a telecoms solutions provider with offices in Europe, the Americas, the Middle East, Africa and Southeast Asia. We work with over 250 million customers in 195 countries and are committed to service our clients through the provision of industry-leading solutions. We offer our global customers a range of services, including Voice, Messaging, Data Services, Billing Solutions, Fintech Services, Cybersecurity, Digital Transformation, as well as Professional and Managed Services. We work with both public and private clients around the world. More information about us can be found http://www.mymada.com