Job Description

About the Role

We are looking for two Payments Operations & Customer Support Officers to join our growing Operations team.

The successful candidates will be responsible for monitoring payment transactions, supporting clients, investigating payment issues and ensuring the smooth day-to-day operation of our payment services. This role is ideal for candidates with experience in the forex, fintech or payments industry who are looking to grow within a fast-paced international environment.

Key Responsibilities

• Monitor incoming deposits and outgoing payouts across multiple payment methods.
• Investigate pending, delayed or failed transactions.
• Respond to client enquiries via email, Slack, Telegram and other communication channels.
• Liaise with internal teams and payment partners to resolve operational issues.
• Assist with reconciliations, settlements and operational reporting.
• Escalate payment incidents and suspicious activity where required.
• Support testing of new payment methods and operational improvements.

Requirements

• 1+ years of experience within the Forex, Fintech, PSP or Payments industry.
• Knowledge of forex payment operations and alternative payment methods (APMs).
• Excellent written and spoken English.
• Strong analytical, organisational and problem-solving skills.
• Excellent attention to detail and ability to work under pressure.
• Proficient with Microsoft Office and comfortable working across multiple systems.
• Experience with payment operations, merchant back-office systems or payment orchestration platforms will be considered an advantage.

Working Hours

This is a hybrid working model (office based in Limassol). The role operates on a 24/7 rotating shift schedule:

• 00:00 – 08:00
• 08:00 – 16:00
• 16:00 – 00:00

The rotation includes weekends and public holidays. Additional compensation is provided for night shifts and public holiday work.

Salary range: Salary ranging from €1,500–€1,700 gross per month (depending on experience), plus additional compensation for night shifts and public holiday work, performance bonus and annual salary reviews.

What We Offer

• Competitive salary with annual salary reviews.
• Performance-based bonus.
• Additional compensation for night shifts and public holidays.
• Ongoing training and career development.
• Opportunity to join a fast-growing international fintech company with excellent long-term career prospects.

How to Apply

Please apply by sending your CV and a brief cover by sending an email to info@wizproconsulting.com

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About Company

Tornortik Consulting Ltd