A Fintech startup registered Money Services Business (MSB) in Canada. Regulated by FINTRAC and the Bank of Canada (RPAA), we provide a seamless bridge between traditional fiat banking and the digital asset economy. We are looking for an experienced Payment Operations Officer to manage our dual-track payment ecosystem and help scale our operations team.
Role Summary
The Payment Operations Officer will be responsible for the end-to-end execution and monitoring of all financial movements within the platform. You will handle a high volume of transactions across various rails (SEPA, SWIFT, Faster Payments etc) while simultaneously managing crypto-asset liquidity, wallet movements, and exchange operations. As a senior member of the team, you will have the opportunity to build and lead the Payment Ops department as the company expands.
Key Responsibilities
1. Fiat Payment Operations:
Execute and monitor daily end-to-end operational processing of customer and internal payments across supported rails and channels, ensuring accuracy, timeliness, and adherence to cut-offs.
Monitor operational liquidity across relevant accounts to support settlement readiness. Perform daily reconciliation of bank statements against internal ledgers to ensure 100% accuracy.
Prepare FX operations as required, to support the payment execution and settlement, including quote coordination, execution support, and appropriate record-keeping.
Liaise with banking partners and payment processors to resolve pending transactions, investigation cases, or rejected payments.
2. Crypto & Digital Asset Operations:
Manage daily crypto-asset operations, including deposits, withdrawals, and internal wallet transfers (Hot/Cold wallet management).
Oversee crypto-to-fiat and fiat-to-crypto exchange activities, ensuring optimal liquidity and execution rates.
Act as a trusted keyholder in sensitive Key Generation Ceremonies, ensuring secrecy.
Monitor blockchain explorers to verify transaction statuses, troubleshoot "on-chain" movements.
Define how we integrate with custody technology providers to ensure zero-trust security and design the Policy Rules (TAP) that govern asset movements.
Proactively identify potential threats to our wallet infrastructure and design robust mitigations to prevent breaches.
Coordinate with liquidity providers and OTC desks for rebalancing and hedging.
3. Compliance & Regulatory (FINTRAC/RPAA):
Ensure all payment activities comply with Canadian MSB regulations and RPAA standards.
Conduct first-level transaction monitoring to identify and report suspicious patterns to the AML/Compliance team.
Prepare payment release, cancellation, and amendment of payments as required, ensuring proper documentation and audit-ready traceability.
Assist in the preparation of operational data for regulatory reports and audits.
4. Leadership & Growth:
Design and document Standard Operating Procedures (SOPs) for the operations department.
Identify bottlenecks in the payment flow and work with the Product/Engineering team to automate manual processes.
Mentor junior staff and lead the recruitment of additional operations officers.
Requirements & Qualifications
Fintech Core: Minimum of 3 years specifically within a Fintech/PSP environment, managing multi-currency accounts and digital payments.
Experience: Minimum of 5 years of professional experience within High-Risk Industries (e.g., Gaming, High-Volume E-commerce, Crypto-Exchanges, or Foreign Exchange).
Hybrid Expertise: Proven experience handling both fiat rails (SWIFT/SEPA/EFT) and crypto-asset operations (Wallets/Exchanges).
Regulatory Knowledge: Solid understanding of financial and AML&TF regulations. Familiarity with the Canadian regulations (RPAA and FINTRAC) is a significant advantage.
Technical Skills: Experience withUtila or Fireblocks. Advanced Excel skills; experience with Back-Office Management Systems, Blockchain Explorers, Compliance and CRM tools.
Language: Fluent in English (both written and spoken). Additional languages are a strong plus.
Key Competencies
Precision: An uncompromising eye for detail—errors in payment operations have high financial and regulatory stakes.
Cryptography Knowledge: You understand the difference between MPC and Multi-Sig.
Problem Solver: Ability to investigate complex "missing payment" cases across multiple intermediary banks or blockchain protocols.
Resilience: Comfortable working in a fast-paced environment with strict cut-off times and high transaction volumes.
Leadership Potential: The desire to move into a Management or Lead role within 6-12 months.
What We Offer
Compensation: Competitive salary commensurate with experience.
Growth: The opportunity to play a foundational role in a growing Fintech company.
Benefits: Annual bonuses and constantly growing benefit package.
Trainings: Professional development budget for crypto and compliance certifications.
Annual leave: 20 (twenty) paid working days per calendar year.
How to Apply
Interested candidates are kindly requested to send their CV to the HR Manager at
management5@gtoffices.com.
Soft Skills
LeadershipTeam ManagementDesire to learn Decision-making Management
Technical Skills
Data analysisPayment processing Automated Billing SystemsCRM PlatformsEnterprise systems
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