Job Description

On behalf of our client, we are looking for a Payments Support Officer.

Duties & Responsibilities:

• Communicating with banks and payment providers to ensure smooth transactions.
• Monitoring and responding to sales inquiries in a timely and accurate manner.
• Clear and responding to emails, messages, and requests in a timely manner.
• Assisting in payment provider setups via cashier.
• Supporting continuous improvement efforts and updating the internal knowledge base.
• Reporting issues and providing information to payment providers.
• Ensuring completion of assigned tasks within the business day.
• Liaise with correspondent banks and third-party payment providers on any issues related to payments.

Requirements:

• 1+ years of experience in a similar role or onboarding-focused role within the financial services industry.
• Experience and knowledge of payment industry regulations, standards, and processes.
• Excellent verbal and written communication skills with experience in working with cross-functional teams and stakeholders.
• Experience working with PSPs and an understanding of industry trends and potential challenges.
• Attention to detail and a commitment to accuracy in documentation and contract management.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• A Bachelor's Degree in Business Administration, Finance, Accounting or related fields, will be considered a plus.
• Proficient in Microsoft Office Suite with strong Excel skills.

If you want to thrive in your career and join an amazing team of professionals, then look no further, and apply now at recruitment@peoplevolt.com after mentioning in the subject line that you’re applying for the Payments Support Officer position.

Please note that all applications will be treated with strict confidentiality.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at recruitment@peoplevolt.com.

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PeopleVolt Ltd