Job Description

Sharp Nine Consulting Limited is a dynamic force in the industry that is a service provider specializing in the fields of Legal, Corporate, Compliance and AML consulting, consulting, sourcing talented and knowledgeable individuals to service its extensive client base.

Our top-notch team of professionals is rapidly growing, and we are currently looking for a Quality Control Officer to join us.

Key Responsibilities:

• Participate in the assessment and investigation of complaints.
• Provide reports according to the company’s Quality Control standards and guidelines.
• Ensure compliance with quality standards by studying inbound and outbound monitoring.
• Conduct support, provide guidance and demonstrate reports for Conversion and Retention calls with misconducted calls and/or flag investigation.
• Be responsible for call reports from client complaints, providing Flags Tittle explanation for regulated as required.
• Provide recommendations to influence improvements on quality activities and inspections.
• Perform any other related duties as assigned.

 Requirements:

• BSc Degree Quality Management, Engineering or any related field.
• 2-3 years of experience in a similar role within the forex/fintech industry.
• Strong attention to detail and In-depth understanding of industry standards.
• Excellent communication skills both verbal and written in English.
• Skilled in problem solving, punctuality, ability to work under pressure.
• Familiarity with quality control tools and CRM systems.
• Excellent knowledge of Microsoft Office.

Benefits:

• Attractive remuneration package according to qualifications and experience.

• Private Medical Insurance after completion of the first 3 months of employment.

• Discretionary performance bonus and annual salary review.

• Employee Referral Bonus.

• 21 days of Annual Leave.

• 5 days of Paid Sick Leave.

• Corporate discounts.

• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.

• Amazing Opportunities for career advancement vertically and horizontally.

• Magnificent Corporate Events and Team building activities.

   

If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at hr@sharp9.co after mentioning in the subject line that you’re applying for the Quality Control Officer position.

Please note that Sharp Nine Consulting Limited is an Equal Opportunity Employer and that all applications will be treated with strict confidentiality.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@sharp9.co.

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Sharp Nine Consulting Limited