Job Description

About Us:

Leonardo Boutique Hotel Venetian Nicosia is committed to delivering outstanding guest experiences. The Receptionist is the first point of contact for guests and plays a vital role in ensuring smooth arrivals, check-ins, check-outs, and overall guest satisfaction.

Job Summary:

The Receptionist is responsible for welcoming guests, managing reservations, providing information about the hotel and local attractions, handling guest requests and complaints, and supporting the Front Office team in all daily operations.

Key Responsibilities:

• Welcome guests in a friendly and professional manner upon arrival.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage reservations, room allocations, and cancellations using the hotel’s property management system.
• Provide information about hotel services, facilities, and local attractions.
• Respond promptly and courteously to guest inquiries, requests, and complaints.
• Maintain accurate records of guests, arrivals, departures, and room status.
• Answer phone calls, emails, and other correspondence professionally.
• Assist in billing procedures, handle payments, and issue receipts to guests.
• Ensure the lobby and reception area are clean, organized, and welcoming.
• Collaborate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain confidentiality of guest information and adhere to GDPR regulations.
• Follow all hotel Health & Safety policies and emergency procedures.
• Perform any other duties assigned by management related to Front Office operations.

Skills & Qualifications:

• Previous experience as a Receptionist or in a hotel Front Office role preferred.
• Diploma or degree in Hospitality Management or related field is an advantage.
• Excellent communication skills in Greek and English; additional languages are a plus.
• Strong organizational, multitasking, and problem-solving abilities.
• Pleasant, professional, and service-oriented personality.
• Familiarity with hotel management software and Microsoft Office.
• Ability to remain calm and professional under pressure.

How to Apply:

Submit your resume via direct application.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@leonardohotelscyprus.com.

Job Categories

About Company

Leonardo Boutique Hotel Venetian Nicosia