Job Description

Be Part of the Multitech Success Story

 

A.T. Multitech Corporation Ltd is one of the leading distributors in Cyprus, specializing in Information Technology Products, TVs, Home Appliances, Air Conditioners, Security Products and Consumables.

As an authorized distributor, Multitech proudly represents some of the world's leading brands, including AOC, ASUS, Canon, D-Link, Epson, Genius, Hewlett Packard Enterprise (HPE), HP, HPE Aruba, Hyundai, Lenovo, Maxell, Microsoft, Optoma, Panda, Philips, Phoenixtec, RICOH, Samsung, Severin, Taurus, TP-Link, Transcend and VOX Electronics.

Multitech is also an Authorized Service Centre for AOC, Canon, D-Link, Epson, HP, Hyundai, Lenovo, Samsung, TP-Link and VOX Electronics, delivering professional technical support and after-sales services across Cyprus.

As our business continues to grow, we are looking for talented and motivated professionals who share our commitment to excellence, innovation and outstanding customer service. If you're looking to build your career with a well-established and dynamic company, we'd love to hear from you.

 

About the Role

We are looking for an organized and customer-focused RMA Reception to join our Service Department. The successful candidate will be responsible for coordinating the Return Merchandise Authorization (RMA) process, supporting customers throughout the service procedure, and ensuring the smooth handling of products from receipt through to collection.

 

Key Responsibilities

·        Manage incoming Return Merchandise Authorization (RMA) requests and register products in the                Service Department system.

·        Coordinate the receipt, processing, and delivery of products for repair or replacement.

·        Communicate with customers via telephone and email regarding service updates and repair status.

·        Prepare and coordinate outgoing shipments through courier providers, including AKIS Express and              ACS.

·        Maintain accurate service records and ensure all documentation is properly updated.

·        Liaise with the Service Department and other internal teams to ensure efficient case management.

·        Provide professional customer service and support throughout the service process.

·        Perform general administrative duties related to the Service Department.

 

Required Qualifications & Skills

·        Very good command of both Greek and English.

·        Good knowledge of Microsoft Office applications.

·        Strong organizational and administrative skills with attention to detail.

·        Excellent communication and customer service skills.

·        Ability to prioritize tasks and work effectively in a fast-paced environment.

·        Team player with a positive and professional attitude.

·        Previous experience in a similar administrative or customer service role will be considered an                        advantage.

·        Knowledge of IT products or technology will be considered an advantage.

 

What We Offer

·        Competitive salary based on qualifications and experience

·        Continuous learning and professional development opportunities

·        Career growth within a well-established organization

·        Friendly, professional and supportive working environment

 

Why Join Multitech?

At Multitech, our people are at the heart of everything we do. We foster a culture built on teamwork, professionalism, innovation and continuous improvement. Joining our team means becoming part of a trusted organization that values commitment, encourages professional growth and offers long-term career opportunities.

How to Apply

If you are ready to take the next step in your career, we'd love to hear from you.

Interested candidates are invited to send their CV to careers@multitech.com.cy, clearly stating the position they are applying for in the subject line of the email.

 

Contact Us

📞 Tel: +357 22 711300

✉️ Email: careers@multitech.com.cy

A.T. Multitech Corporation Ltd
20 Bethlehem Street
2033 Strovolos
P.O. Box 20430
2152 Nicosia, Cyprus

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About Company

A.T.Multitech Corporation Ltd

A.T. Multitech Corporation LTD is one of the biggest distributors in the fields of Information Technology Products, TVs, Home Appliances, Air Conditioners, Security Products, Mobile Phones and Consumables.