Job Description

Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.

 

At Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!

Our team is growing so join us to take your career to the next level and become a part of our team of more than 350 professionals.

 

The role:

We are looking for a detail oriented Senior Credit Control & Collections Analyst to be responsible for the day-to-day operational management and analysis of customer receivables, credit risk, and collections performance.

Your primary focus is to execute credit control policies and manage daily collections to ensure the company recovers revenue on time. By producing accurate reports and identifying financial trends, you will directly improve cash flow and minimize bad debt exposure.

If you have a sharp eye for detail and want a role where you can truly own your work and help the company stay financially strong, we want to hear from you.

 

Your Responsibilities:

• Execute credit control and collections activities in line with company policies, procedures, and regulatory requirements.

• Monitor customer accounts and outstanding balances, ensuring timely follow‑up and collection across all customer segments.

• Perform credit assessments, reviews, and monitoring of customer credit limits in accordance with approved credit policies.

• Produce and analyse deactivations, overdue balances, and collection performance reports.

• Identify delinquent, high‑risk, or abnormal accounts and escalate issues to management with recommendations for action.

• Manage payment arrangements, payment plans, and follow‑up actions with customers in line with agreed terms.

• Support deactivation, suspension, and escalation processes in line with telecom regulations and internal policies.

• Investigate and resolve billing disputes in cooperation with Billing, Customer Care, Sales, and Finance teams.

• Prepare regular operational and analytical reports for the Credit Control & Collections Manager.

• Support audit requests by providing customer analysis and supporting documentation.

• Contribute to process improvements, automation initiatives, and system enhancements within credit control and collections.

• Provide guidance to external associates and monitor their performance.

 

Our proposition:

• Competitive remuneration package

• Annual bonus scheme

• 13th salary

• Attractive benefits with comprehensive medical and life insurances and provident fund

• Company telecom products with free mobile and internet lines and exclusive discounts for our services with maximum monthly total value of 130 euros

• Opportunity for a sustainable career and continuously building skills and expertise in a dynamic technology sector

• Hybrid workplace model

 

Your Profile:

• BSc/BA university degree, preferably in Finance, Accounting, Business or Economics

• Minimum of 4–6 years of experience in credit control, collections, or accounts receivable.

• Experience in a high‑volume, customer‑based environment; telecom industry experience is highly desirable.

• Proven experience in receivables analysis, reporting, and overdue account management.

• Experience working with ERP systems, billing platforms, and large customer data sets.

• Solid understanding of credit control and collections practices.

• Understanding of customer billing cycles, payment terms, and dispute management.

• Awareness of regulatory and compliance requirements relevant to customer collections.

• Strong understanding of internal controls and documentation requirements.

• Strong analytical and problem solving skills.

• High attention to detail and accuracy.

• Ability to interpret data and identify trends and risks within receivables portfolios.

• Effective communication and negotiation skills with internal and external stakeholders.

• Strong organizational and time management skills.

• Ability to work independently with limited supervision.

• Good teamwork and collaboration skills.

• Proficiency in Microsoft Excel and modelling skills.

• Knowledge of SQL – ideally Oracle.

• Knowledge of data visualization tools – ideally Power BI.

• Fluent written and spoken Greek and English.

 

Interested to join a team of passionate professionals? Apply now! Send your CV to career@epic.com.cy stating the job title in the subject line.

 

 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at career@epic.com.cy.

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About Company

epic ltd

Epic is one of the largest telecommunication providers in Cyprus. It provides integrated mobile and fixed telephony, internet and pay-TV services as well as specialized ICT solutions for businesses. At the same time, it operates 18 stores with tech products, accessories and telecommunication solutions. Epic combines a great network at great value. In 2019, it proceeds with the implementation of the biggest investment ever made for a super-fast network with 10 times more capacity compared to the past. Epic belongs to Monaco Telecom, the Principality of Monaco provider, and is a member of a dynamic European telecoms family which operates in France, Italy, Switzerland and Ireland.