Job Description

bbf: is one of the leading and fastest growing companies in the property market in Cyprus and Greece. We offer a wide range of services to our clients, including property sales, rentals, property management, construction, and other related services. At current, bbf: is expanding the internal team, and we are looking for a Senior Customer Care Supervisor to join bbf: care, our property management and client services division. 

The successful Candidate will be the one who prioritizes full accountability for service quality, vendor relationships, and operational performance across the entire managed portfolio.

Location : Limassol

Reporting to : Client Relations Executive

Main Tasks include:

• Receiving and handling customer calls, messages, and emails;
• Ensuring the quality and timely processing of customer inquiries;
• Coordinating interactions between the management company, the leasing department, Facility Management, the accounting department, and other divisions;
• Tracking overdue requests and analyzing the causes of delays;
• Monitoring customer satisfaction and working to improve the customer experience;
• Maintaining and managing the customer database;
• Participating in the development and improvement of the task tracker;
• Preparing and implementing communication standards, response templates, and work procedures;
• Analyzing customer inquiries and identifying opportunities to improve processes;
• Participating in the training and onboarding of new employees;
• Preparing reports on hotline operations.

Requirements for the position:

Essential

• Proven experience in customer service up to 3 years - ideally in property management, hospitality, or real estate,
• Tech savvy - advanced user of Microsoft Office, AI-assisted productivity tools as preferable.
• Organised, structured, and comfortable owning a broad operational function,
• Strong verbal and written communication skills,
• English and Russian proficiency; Greek - Advantage.

Preferred

• Experience coordinating processes or teams is an advantage,
• Experience working at a management company is an advantage,
• Experience in claims administration,
• Track record of building or improving a service function from the ground up.

What We Offer:

• Opportunity to work on high-profile real estate developments in Cyprus.
• 13th Salary & an established bonus system.
• Supportive in-house environment.

All interested Candidates are invited to APPLY HERE.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@bbf.com.

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About Company

bbf:

who we are:

: one of the top leading developers in Cyprus in the premium real estate segment

: our portfolio is more than 135 completed development projects in Cyprus, Greece, Canada, and Portugal

: we are a dynamic and fast-growing company with over 15 years of establishment

: we employ over 250 skilled professionals and continuing our rapid growth

By joining our team, you will have the opportunity to work with a group of passionate professionals who are dedicated to achieving excellence in everything we do! 

we offer:

: work environment

challenging and rewarding work environment that encourages innovation, creativity, and growth

: culture

culture of collaboration, creativity, and continuous learning, inclusive workplace where everyone feels respected, valued, and supported

: learning and development

ongoing training and development opportunities to help you reach your full potential

: career growth

wide range of career opportunities across various departments, such as architectural, civil engineering, quantity surveying, project management, sales, marketing, business development, IT engineering, software engineering, and R & D

our values:

: Sharp 

Sharpness is about having a quick way of thinking and the intelligence to adapt fast to any situation.​

: Creative

Creativity is our spark and superpower.​

: Emotionally intelligent

We put emotional intelligence at the heart of all our interactions.​

: Reliable

We stay committed to the task, use systematic approach, and achieve results we’re proud of.​

: Energetic

Being energetic helps us turn passion into impact and challenges into progress.​ 

These values shape our culture, guide our decisions, and make bbf: a place where great people do their best work.

career | bbf