Software Support Officer
Job Description
InteliSoftCy, member of Epsilon Net S.A, the largest IT group of companies in Greece and No. 1 Best Workplace in Tech 2023, is seeking for an experienced, results-oriented, highly driven Sales Account Manager to join our dynamic team in Cyprus (Limassol).
InteliSoftCY Ltd is a well-established software development company with almost 30 years of experience in delivering specialised financial applications for businesses of all sizes and industries.
Combining extensive software development expertise with a team of in-house accounting professionals, InteliSoftCY has built a strong presence in the Cypriot market, serving a client base of more than 3,500 customers, while over 20,000 businesses rely on its software solutions.
The company specialises in the development and support of innovative Accounting, Payroll and Business Software solutions, continuously investing in new technologies, including Artificial Intelligence (AI), intelligent automation and cloud-based applications, to meet the evolving needs of modern businesses and accounting professionals.
We are particularly interested in candidates who have a basic understanding of bookkeeping/accounting and are comfortable working with computers and software applications.
You do not need to be an experienced accountant or IT specialist. If you have a bookkeeping background, accounting studies, or computer/IT knowledge combined with an understanding of basic accounting principles, we would be interested in hearing from you.
Responsibilities
- As a Software Support Officer, you will receive training on our Accounting, Payroll and Business Software solutions and will assist customers with their day-to-day use.
- Your responsibilities will include:
- Providing telephone, email and remote support to customers.
- Assisting users with our Accounting and Business Software applications.
- Understanding customer queries and providing practical solutions.
- Guiding customers on the correct use of software features.
- Assisting with software setup, configuration and implementation.
- Working closely with our accounting and software development teams.
- Participating in product training and continuously developing your accounting and technical knowledge.
Requirements of the role
- Basic knowledge of bookkeeping or accounting.
- Studies or experience in Accounting, Finance or Business Administration.
- Studies or experience in Computer Science, IT or software applications, together with basic bookkeeping/accounting knowledge.
- Previous experience using Accounting, Payroll or ERP software will considered an advantage.
- Good general computer skills and an interest in technology.
- Good communication and customer service skills.
- A willingness to learn and develop professionally.
- Fluent Greek/English communication
Benefits
Continuous training on new financial software modules
Working with clients to develop and implement custom reports
Good remuneration package
How to Apply
vacancy@intelisoftcy.com
Soft Skills
Technical Skills
Job Categories
About Company
INTELISOFTCY LTD
Join the InteliSoftCY Team
InteliSoftCY Ltd, a proud member of the Epsilon Net Group, one of the leading business software providers in Greece with more than 170,000 businesses in its customer base, is expanding its team in Cyprus.
With a strong presence in the Cypriot market, a client base of over 3,500 customers, and more than 20,000 businesses relying on its software solutions, InteliSoftCY brings decades of experience in developing and supporting innovative Accounting, Payroll and Business Software solutions.
Building on this extensive experience, InteliSoftCY continues to invest in the technologies shaping the future of business software, including Artificial Intelligence (AI), intelligent automation and cloud-based applications.