Job Description

 Job Title: Wellness Receptionist

Department: Wellness

Reports To: Head Wellness Receptionist; in their absence, to the Assistant Wellness Manager and then to the Wellness & Recreation Manager.
Location: Ararat – The Signature Collection

Job Type: Full-time

Job Profile:

The Wellness Receptionist is the first point of contact for our guests and plays a vital role in creating a welcoming, relaxing, and highly professional environment.

In this role, you will manage guest interactions, coordinate appointments, and support daily spa operations to ensure a seamless and exceptional wellness experience.

Job Description:

·        Warmly welcome all guests upon arrival and departure with a professional and friendly approach

·        Handle phone calls, emails, and in-person inquiries regarding Wellness & Spa services, pricing, and availability

·        Guide guests in selecting treatments based on their needs and preferences

·        Schedule, modify, and confirm appointments using spa booking systems

·        Process payments, issue receipts, and maintain accurate transaction records

·        Coordinate with therapists and spa team members to ensure smooth daily operations

·        Address guest concerns promptly and escalate when necessary

·        Promote spa services and retail products to enhance guest experience and revenue

·        Prepare monthly inventory reports for professional and retail products

·        Compile weekly and monthly KPI reports and wellness performance statistics

·        Ensure compliance with hygiene, safety, and confidentiality standards

Person Specification:

·        High school diploma or equivalent

·        Previous experience in a front desk, receptionist, or guest service role within spa, salon, or hospitality environments

·        Experience within a luxury hospitality or wellness setting will be considered an advantage

·        Proficiency in booking or scheduling systems is considered an asset

·        Exceptional communication, organizational, and multitasking abilities

·        Impeccable attention to detail with a polished and professional appearance

·        Ability to remain composed, efficient, and service-oriented in a fast-paced environment

·        Fluency in English is required; additional languages are highly desirable

Work Environment:

·        Fast-paced, guest-focused luxury hospitality setting

·        Requires standing for extended periods

·        Adherence to grooming and uniform standards

·        Flexible working hours, including weekends and holidays

Benefits:

·       An attractive remuneration package based on qualifications and experience

·       13th salary

·       Career growth and development opportunities

·       Comprehensive onboarding and training programs

·       Opportunity to work in a high-end, 5-star hospitality environment

·       Group-wide professional development opportunities

·       Complimentary daily meals

How to Apply:

All applications will be treated with strict confidentiality.

Interested candidates are invited to apply at careers@ararat.com.cy 

Due to the high volume of applications, only shortlisted candidates will be contacted.

Applicants must be eligible to live and work in Cyprus in accordance with work permit regulations.

Join Us!  Don’t wait for your next career opportunity — create it with us.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr.manager@ararat.com.cy.

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About Company

TYSILIO INVESTMENTS LIMITED