Job Description

We are looking for a motivated and client-focused IT Help Desk Specialist to join our team based in Nicosia, Cyprus.

What You’ll Do:

🧩 First-Level Support: Be the first point of contact for user questions and technical issues.

🛠️ Minor Changes: Make small adjustments to applications when needed.

👥 User Management: Add and manage user accounts within the system.

📈 Escalation: Forward more complex issues to second-level support or solution vendors.

📄 Documentation: Keep accurate records of problems and their solutions.

🎓 Learning: Participate in training sessions to better understand the application.

🤝 Teamwork: Collaborate with IT team members to improve the application and user satisfaction.

What We’re Looking For:

🎓 Bachelor’s Degree in Computer Science or Computer Engineering

💬 Excellent communication & interpersonal skills

🔍 Detail-oriented with focus on accuracy & quality

🔄 Flexible & adaptable in fast-paced settings

🗂️ Strong organizational & time management skills

📚 Willingness to learn

🧠 Strong analytical & problem-solving abilities

🤝 Able to work independently & in a team

🗣️ Fluent in Greek & English

🪖 Military obligations fulfilled

What You’ll Get:

💸 Competitive remuneration package

🩺 Private health insurance

📚 Free access to LinkedIn Learning

📈 Continuous learning and career development opportunities within IT and consulting

🤝 A dynamic, collaborative, and professional working environment

🌍 About UpcoMinds

Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.

🔗 Learn more at: www.upcominds.com

UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.

Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.

By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at sourcing@upcominds.com.

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