Job Description

Duties & Responsibilities:

• Assist in developing, implementing and reviewing the Company’s operational policies and procedures, identifying bottlenecks and bringing forward ideas for optimisation.
• Assist with daily and ad hoc tasks as given by the department's manager.
• Act as the first point of contact in the Operations Department and coordinate its team members, maintaining schedules and clear responsibilities.
• Create and assign tasks to the rest of the company's teams as per the Operations manager's instructions.
• Monitor and track the Operations Department planned tasks and projects, follow up on progress prior to their deadlines and provide regular status reports.
• Act as a Coordinator among all Departments for the smooth completion of tasks and projects, including the planning of new products & services.
• Help identify and address problems and opportunities for the Company, including issues with vendors.
• Assist the teams in the resolution of customer-related issues.

Moreover, the ideal candidate should:

• Respect and maintain as confidential all information or data relating to the Company’s operations and ensure that the disclosure of any such information is not permitted
• Perform his/her duties in good faith and ensure the compliance of the Company’s activities with the relevant legislation
• Follow the staff regulations and set an example
• Perform any other duties as decided by his/her supervisors
• Be responsible for his/her tasks and ensure valid deadlines are set and met

Required Qualifications:

• 1-3+ years of experience in operations or back-office roles will be considered an advantage.
• Confident communicator by phone, email and chat.
• Excellent interpersonal and relationship-management skills.
• Strong delegation and prioritisation skills.
• Highly organised, proactive, with strong attention to detail.
• Fluent in Greek and English (written and spoken).

Additional Benefits:

• 13th Salary
• Hybrid Work: 2 days remote, 3 days in-office (after 6-month probation)
• Annual Performance Bonus
• Half-day Off on your Birthday
• Opportunities for further education, professional development and certifications

How to Apply

Please send your C.V. to careers@netshop-isp.com.cy or contact +35724250808 (Mon-Fri 08:30 - 17:00).

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About Company

S.S. NetShop Internet Services Ltd