Job Description

Summary

ACE Networks, a full-service Information Solution provider, is looking for Customer Support Technicians (IT) to join the Limassol team.

 

 

Responsibilities:

• Receive support requests via phone and record them to the ticketing system
• Resolve support requests remotely or on-site in a timely manner with the assistance of the rest of the technical team, if required
• Escalate issues, if unable to resolve issue quickly.
• Install and configure hardware operating systems and applications.

 

Qualifications & Experience:

• Very good knowledge of Microsoft Windows Operating Systems
• Very good knowledge of computer hardware
• Fluency in English
• Degree or Diploma in Information Technology or any relevant field will be considered an advantage

 

Soft Skills:

• Polite
• Good Communication Skills
• Team Player
• Eager to learn
• Ability to work shifts, 06:00-14:00, 14:00-22:00, and 22:00-06:00, including weekends and public holidays.

 

Work Experience

• No prior work experience required for this position 

 

Remuneration Package: 

• Monthly Salary
• Night Shift Fee
• Provident Fund
• Annual Leave: 21
• Free meals and beverages at the in-house restaurant
• An array of paid trainings will be offered
• Excellent opportunities for career development and advancement

 

All CVs will be handled with the utmost confidentiality. 

To apply for this vacancy, please send your CV, vacancies@acenetworks.eu quoting the position title. 

 

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to

 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at vacancies@acenetworks.eu.

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About Company

ACE Networks

Established in 2005 with a vision to create a company providing excellent quality service with a focus on the client’s needs. Today, this is managed by pro-active support and advice that is in-keeping with your business strategies. This has only become possible by maintaining a constant working relationship with our clients. Our main business function is to provide Support and Maintenance on your IT infrastructure, along with Hardware and Software Sales. However, we are happy to undertake any IT related role that assists your business.