Job Description

What You Will Do

In this role you will:

• Serve as the primary point of contact for customers via phone, email, and other communication channels, providing information about services, processing orders, and addressing enquiries and complaints.
• Deliver exceptional customer service by striving for first-contact resolution and taking ownership of customer issues from initial contact through to resolution.
• Investigate and resolve customer-generated issues across all products and services, applying critical thinking and problem-solving skills while escalating complex cases when necessary.
• Collaborate with global support teams, where applicable, to ensure customer queries are resolved professionally and within agreed service levels.
• Provide technical assistance for online self-service platforms and customer enquiries.
• Utilize internal case management and tracking tools to monitor, manage, and resolve customer requests effectively.
• Conduct outbound customer outreach to clarify order requirements, gather information, and support issue resolution.

What You Will Bring

The ideal candidate will have:

• A positive, enthusiastic, and highly motivated approach, with the ability to adapt to changing priorities and work effectively in a dynamic environment.
• Excellent communication and interpersonal skills, using professional and customer-focused language in all interactions with customers and colleagues.
• A collaborative mindset and proven ability to work effectively as part of a team, fostering an inclusive and respectful working environment.
• Strong work ethic, sound judgment, and a pragmatic approach to problem-solving and decision-making.
• A customer-centric mindset with the ability to take ownership of customer issues and drive them through to successful resolution.
• A proactive approach to accountability, taking responsibility for individual performance and delivering results.
• The ability to build positive relationships and create value for customers through exceptional service and continuous improvement.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at andri.diomede@ironmountain.com.

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About Company

Iron Mountain Cyprus Ltd

For over 70 years, our legacy has been Built on Trust and Driven by Innovation. Our people are our greatest asset, and we commit to investing in your well-being, growth and professional development every day. Explore your ambition and potential with Iron Mountain - let’s unlock the power of your career together.