Job Description

We’re a fast-growing international B2C company looking for a Customer Support & Content Moderation Agent to join our Customer Support team.

Content Moderation

• Review content flagged by the Company’s automated moderation tools and apply the Company’s content rules consistently.
• Enforce prohibited-content rules without exception and escalate safety, trust, and compliance issues immediately in accordance with the Company’s procedures.

Identity & Age Verification

• Review creator identity and age-verification documents to prevent impersonation and fraud.
• Handle personal and sensitive data with discretion and in accordance with the Company’s data protection obligations and applicable law.

Customer Support

• Work the customer support ticket queue and meet the response targets set for the assigned shift.
• Resolve customer inquiries accurately and professionally in accordance with the Company’s internal procedures.
• Escalate complex customer cases where appropriate.

Working Schedule

• Working days: Saturday to Wednesday
• Cyprus time: 02:00–10:00
• Days off: Thursday and Friday
• Permanent night shift with the same working hours each day.

Contract & Compensation

• Contract: B2B Contractor/Employment Agreement
• Location: Fully remote

• Salary range: TBD, depending on the candidate’s experience and expertise

   

Applicants may work remotely from Cyprus.

How to Apply

If you’re interested, please apply directly via Ergodotisi and send us your CV.

Also, please provide brief answers to the following questions:

- How many years of experience do you have in Customer Support / Content Moderation?

- How many years of experience do you have in B2C?

- Have you previously worked night shifts?

Job Categories

About Company

Hidden Digital Limited